Care Manager - IVF Apollo Health and Lifestyle (AHLL)

2.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities Care Manager is a critical role in the organization who drives Business & Customer Experience. The person will work towards generating revenue & conversion, creating a service oriented culture, engage with customer for 0-12 months and promote other revenue channel. Assist in providing patient counseling and education on pertinent medical issues, treatment protocols, medications and infertility treatments. The Care Manager provides a bridge between the medical and the supportive services. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Receive and route messages or documents, such as laboratory results, to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Getting the feedback form filled from the patient. Handle stressful and difficult situations in a calm and professional manner. Communicate concerns/issues to management in an appropriate and timely manner. Demonstrate gradual and persistent improvement in job performance quality. Schedule patients for physician ordered procedures. Compile and mail information packets to patients once they are scheduled for procedures. Contact and schedule patients for ordered procedures if cancellations create appointment openings. Regular phone call communication to the IVF patients regarding their appointment schedules, dosage reminders and be their first point of contact. Counsel patients on the treatment types and explain package details to the patients. Conduct education and awareness programs. Work as part of a multidisciplinary team. Support the work of other healthcare professionals in the organization. MIS & reporting. Preferred candidate profile Minimum 2 years experience as Patient care coordinator in IVF centers.

Posted 5 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.