Care Manager

Apollo Hospitals

1 - 3 years

3 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

patient care care coordination strong communication skills risk management patient assessment collaboration with healthcare teams emotional and psychosocial support communication management care planning patient education reporting documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage patient interactions, registrations, admissions, and discharge processes with professionalism.
Oversee daily front desk operations including appointments, billing, and documentation.
Supervise, train, and evaluate front office staff to ensure efficient service delivery.
Coordinate doctor schedules and interdepartmental patient flow (lab, pharmacy, radiology).
Handle front-end billing, insurance verification, and daily financial reconciliations.
Maintain compliance with hospital policies, patient confidentiality, and data protection norms.
Implement SOPs, monitor KPIs, and drive quality and service improvement initiatives.
Act as liaison between patients, physicians, and departments to ensure smooth communication.
Manage hospital management system (HMS/EHR) operations and ensure data accuracy.
Prepare reports on patient flow, revenue, and staff performance for management review.

Preferred candidate profile

Languages Known - English, Hindi, Tamil and Bengali

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