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Care Engineer

Care Engineer

Nokia

8 - 13 years

6 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

5g 3g tac 4g troubleshooting switching gsm networking bgp sql routing technical support linux mpls telecom sip lte tcp oracle talend equipment ospf sql server 2g volte core network ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

8+ years of relevant experience and/or a graduate equivalent (or higher) degree.

Level 2 Technical Support TAC - Packet Core.

Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Good in all technology call flows 2G, 3G, 4G, 5G, as per 3GPP standards.

Fault identification/correction/ reporting skills on the particular subsystem and equipment

Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

Flexible to work in different time zones.

Having Excellent in logical / analytical skills.

Linux Cloud certification.

Plan and execute technical tasks requiring specialist skills in own professional area.

Work independently with the responsibility for solving customer request cases and reporting according to processes. Identify and solve technical problems.

Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)

Care Expert Technical Support TAC - Packet Core.

Support customers' regions APAC & India, MEA & Europe, NAM

Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

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Nokia

Telecommunications

Espoo

90,000 Employees

529 Jobs

Key People

Pekka Lundmark

President & CEO
Katarina Lappalainen

Chief Financial Officer
Raghav Sahgal

President, Cloud and Network Services
Tommi Uitto

President of Mobile Networks
Marco Herkert

Chief Digital Officer

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Care Engineer