Care Engineer

5 - 6 years

6 - 9 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

As a Care Engineer at Nokia, you will play a crucial role in our global 24x7 support team, tackling complex troubleshooting cases at the solution and system level. You will serve as the primary interface for escalating customer issues to R&D, ensuring timely resolutions. Your day-to-day tasks will involve work with development, integration, and support teams to implement and maintain customized solutions, while managing network configurations and conducting system-level troubleshooting.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

  • Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
  • Execute project-based technical tasks, ensuring alignment with project plans and objectives.
  • Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
  • Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
  • Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
  • Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.

Qualifications

You have:

  • Bachelors degree in Telecommunications, IT, or a related field.
  • 5-6 years of experience in advanced technical support and troubleshooting.
  • Experience with Linux Administration and server commissioning.
  • Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).

It would be nice if you also had:

  • Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
  • Working knowledge of databases including Postgres, Oracle, MySQL, or Informix.
  • Knowledge of mobile networks, IP, and telecommunications systems.

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