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Care Engineer

Care Engineer

Nokia

8 - 13 years

6 - 9 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service delivery kubernetes development cloud kubernetes r linux troubleshooting networking openstack customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
Ensure seamless service delivery and continuous performance improvement.
Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
Extend 24x7 critical incident support.
Operate within the NAM time zone.
Oversee and drive the entire delivery-to-care process.

Qualifications

You Have:

8+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
Advanced (Level-3) expertise on Linux.
Worked in the NAM time zone or supported the NAM customer.

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Care Engineer