Deputy Manager-Customer Service(Technical) OPPO India

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Customer Service(Technical) professional, your main responsibility will be to manage the latest software & hardware repair tools at service centers to ensure the technical maintenance standard adherence. You will troubleshoot hardware and software issues related to devices, IoT, and perform root cause analysis on recurring technical issues to recommend long-term solutions. Additionally, documenting technical issues, creating and maintaining a knowledge base, and collaborating with cross-functional teams to enhance product quality and user satisfaction will be crucial aspects of your job. You will be expected to diagnose and resolve hardware, software, network, and connectivity issues, escalating unresolved matters to R&D, QA, or Level 3 support teams with detailed technical documentation. Furthermore, conducting device testing, firmware flashing, and logging for issue replication are tasks that you will need to perform efficiently. In addition to the technical qualifications, you must possess knowledge of mobile chipset platforms such as Qualcomm, MediaTek, etc., familiarity with mobile software/hardware tools, a strong understanding of Android or mobile networks (GSM, LTE, 5G), and device architecture. Experience with mobile tools like ADB, Fastboot, and log collection methods, as well as familiarity with mobile testing tools or diagnostic platforms, will be advantageous for this role. Proficiency in English (verbal and written), working knowledge of Excel and PowerPoint, excellent problem-solving and communication skills, a customer-focused attitude with a sense of urgency and ownership, and the ability to multitask and work under pressure in a fast-paced environment are essential qualities that you should possess to excel in this position.,

Posted 6 days ago

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