Captain/Steward ( Goregaon)

Job Summary:

The Steward is responsible for providing courteous and efficient food & beverage service to guests, ensuring a pleasant dining experience and maintaining service standards.

Key Responsibilities:

• Greet guests and escort them to their tables
• Take food and beverage orders accurately
• Serve food and beverages as per service standards
• Ensure table setup, cleanliness, and hygiene
• Clear tables and reset them promptly
• Coordinate with kitchen and bar for timely service
• Follow SOPs, grooming, and hygiene standards
• Handle guest requests politely and professionally
• Support senior staff during peak hours

Skills & Requirements:

• 0–2 years of experience in F&B service
• Good communication and basic English/Hindi skills
• Pleasant personality and customer-friendly attitude
• Ability to work in shifts and under pressure

Qualification:

• Minimum 10th / 12th pass
• Hotel Management diploma is an advantage

Job Description – Captain (Service Captain / Shift In-Charge)

Job Title: Captain / Service Captain
Location: (Specify)
Department: Food & Beverage Service
Reporting To: Restaurant Manager / Assistant Restaurant Manager

Job Summary:

The Captain supervises service operations during shifts, ensures guest satisfaction, and leads the stewarding team to deliver high-quality service.

Key Responsibilities:

• Supervise stewards and allocate service stations
• Ensure smooth service flow and guest satisfaction
• Take charge of guest handling and complaint resolution
• Conduct shift briefings and staff coordination
• Ensure SOPs, hygiene, and grooming standards are followed
• Coordinate with kitchen and bar for order accuracy
• Upsell menu items and ensure service efficiency
• Support RM/ARM in daily operations

Skills & Requirements:

• 2–4 years of experience in F&B service, with leadership exposure
• Strong communication and guest-handling skills
• Team management and problem-solving abilities
• Knowledge of menu, service styles, and POS systems

Qualification:

• Graduate / Diploma in Hotel Management preferred

Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Work Location: In person