Calling Executive

Job Description

We are hiring a Tele Calling Executive / Customer Service Representative who will be responsible for calling and following up with all our social media clients to collect necessary content and help them with their Facebook and Instagram access. This calling role requires excellent communication skills, patience, and the ability to explain social media procedures in simple terms. You will be the first point of contact for clients and play a key part in ensuring their social media content is gathered efficiently through effective calling . Key Responsibilities: Daily calling of all social media clients to collect photos, videos, offers, or ideas for content. Perform tele calling tasks to remind clients about pending content or approvals. Guide clients on how to provide access to their Facebook and Instagram accounts over the call . Maintain a daily tracker of calls made, content received, and access given. Build rapport with clients to make them feel comfortable during calls . Handle basic customer support queries related to content submission or account access. Communicate with internal teams for smooth coordination post- calling . Who Should Apply: Someone who loves calling and interacting with clients regularly. Experienced in tele calling , client coordination, or customer service representative roles. Fluent in English and local languages (Hindi, Punjabi, etc.). Patient, good listener, and able to explain tech steps clearly on calls . Knows how to use WhatsApp, Google Drive, and basic social media platforms. Preferred but Not Mandatory: Experience in handling non-tech-savvy clients. Previous work in a marketing or social media company. Familiarity with salon/spa industry clients (a bonus!). What You Get: Work in a fast-growing social media agency. Learn the behind-the-scenes of social media marketing. Friendly team and flexible work environment. High-growth potential for client servicing or account management roles. Job Types: Full-time, Permanent Pay: ₹8,877.29 - ₹22,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Morning shift Work Location: In person Speak with the employer +91 7011996393