Caller

Company Description

MAITYS - a Unit of Nestcare Techserv Pvt. Ltd. operates under the brand name of 'Maity's' and provides an extensive range of home care services. From emergency response to post-hospital care, and from fresh market vegetables to AC-repair services, MAITYS ensures that elderly individuals have access to essential services without leaving their homes. Their commitment to quality is reflected in the fresh market produce and timely medicine delivery services, ensuring a reliable and trustworthy experience.

Role Description

This is a full-time on-site role for a Caller, located in the Kolkata metropolitan area. The Caller will be responsible for managing inbound and outbound calls, addressing customer inquiries, scheduling services, and providing timely updates to clients. The role also includes maintaining detailed records of customer interactions, handling complaints efficiently, and coordinating with service providers to ensure prompt delivery of services.

Qualifications

• Strong communication and interpersonal skills
• Experience in customer service or call center operations
• Ability to handle multiple tasks and work under pressure
• Proficiency in using computer systems and basic software applications
• Good problem-solving and conflict resolution skills
• Basic knowledge of