Posted:5 days ago|
Platform:
On-site
Full Time
monitors and evaluates customer service calls to ensure high standards, providing feedback and coaching to agents for performance improvement, identifying trends, and suggesting process enhancements to boost customer satisfaction and operational efficiency, using tools for call monitoring, data analysis, and reporting to management.
Job Types: Full-time, Fresher
Pay: ₹142,473.59 - ₹438,855.23 per year
Benefits:
Work Location: In person
Nadi Technologies Pvt. Ltd.
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