Posted:5 days ago|
Platform:
On-site
Full Time
Job Summary:
We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.
Key Responsibilities:
Listen to recorded calls of counselors and sales teams to assess quality.
Evaluate calls based on set parameters like communication, accuracy, and process adherence.
Prepare detailed feedback reports and highlight areas of improvement.
Share insights with the team to improve customer experience.
Maintain proper documentation and call records.
Support in creating quality monitoring guidelines and processes.
Required Skills:
Good listening and analytical skills.
Strong verbal and written communication.
Basic knowledge of MS Excel/Google Sheets.
Attention to detail and ability to provide constructive feedback.
Understanding of customer service is a plus.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Education:
Experience:
Language:
Work Location: In person
Speak with the employer
+91 9319725321
IMTS INSTITUTE
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