Posted:21 hours ago|
Platform:
On-site
Full Time
Monitor & Evaluate Calls – Listen to inbound/outbound calls and assess them based on quality parameters and business compliance.
Prepare Quality Reports – Document findings and create daily/weekly/monthly QA reports.
Provide Feedback – Conduct feedback sessions and coaching for agents to improve performance.
Identify Gaps – Highlight process gaps and recommend improvements to enhance customer experience.
Collaborate with Teams – Work closely with Team Leaders & Operations to implement corrective actions.
Maintain Compliance – Ensure all calls adhere to company guidelines and regulatory standards.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
Kayakalp Healthcare LLP
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