Call Centre Trainer

Company Description J.Ed Placement Consultancy & Professional Course Provider specializes in connecting job seekers with top-tier employers across various sectors. The consultancy offers personalized placement assistance and professional courses in fields like IT, finance, healthcare, marketing, and more. J.Ed's industry connections and recruitment expertise help individuals find the right career opportunities that match their skills and aspirations. Role Description This is a full-time on-site role as a Call Centre Trainer located in Shillong. The Call Centre Trainer will be responsible for developing and delivering training programs, coaching call centre staff, monitoring performance, and evaluating training effectiveness. Additionally, the Call Centre Trainer will create training materials, provide feedback, and contribute to improving call centre operations. Qualifications Experience in call centre training and coaching Knowledge of call centre operations and customer service best practices Strong communication and interpersonal skills Ability to work collaboratively with teams Proficiency in Microsoft Office and training tools Experience in designing training programs Problem-solving and analytical skills Previous experience in the recruitment or HR field is a plus Show more Show less