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Call Centre Agent

0 years

1 - 3 Lacs

Calcutta

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

management service crm reports chat communication excel support

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

Responsible for handling inbound and outbound calls related to customer inquiries, lead management, campaign feedback, and service-related support

Key Responsibilities:

  • Handle inbound calls from dealers, influencers, and consumers
  • Make outbound follow-up calls for pending leads, verifications, or campaign feedback
  • Accurately log each interaction in CRM or lead management system
  • Assign or escalate leads to appropriate sales or service teams
  • Provide information on product benefits, schemes, or current campaigns
  • Ensure timely follow-up on leads until closure or handover
  • Maintain call quality standards and meet daily call/lead targets
  • Prepare and share daily reports or call summaries as per SOP
  • Respond to WhatsApp, chat, or email inquiries if required
  • Collect feedback and complaints and escalate unresolved issues

Skill Requirements:

  • Strong communication skills in English, Hindi and Bengali
  • Basic computer skills (MS Excel, ZOHO CRM navigation)
  • Ability to handle pressure and meet timelines
  • Prior experience in customer support or telesales preferred

Location:

Office premises or remote (as per project requirement)

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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