Call Centre Agent

unitinfotech

0 years

2 - 3 Lacs

mohali

Posted:22 hours ago| Platform: GlassDoor logo

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Skills Required

writing reports crm communication service word excel empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Unit Infotech is looking for a dedicated Call Centre Agent with excellent command over the Telugu language — including reading, writing, and listening. The ideal candidate should also have working knowledge of Microsoft Office and Excel to manage daily call records and reports efficiently.

Key Responsibilities:

Handle inbound and outbound calls in Telugu with clarity and professionalism.
Maintain accurate records of calls and customer interactions using MS Excel and CRM tools.
Assist customers with queries, provide relevant information, and ensure high satisfaction.
Follow communication scripts and standard operating procedures (SOPs).
Collaborate with team members to improve service quality and efficiency.
Prepare and share daily call summaries and reports.

Required Skills & Qualifications:

Excellent Telugu communication skills (reading, writing, and speaking).
Basic proficiency in English or Hindi for internal communication.
Strong knowledge of Microsoft Word, Excel, and Outlook.
Good listening skills, patience, and empathy towards customers.
Minimum 12th pass / Graduate preferred.
Prior experience in a call centre or customer service role will be an added advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Language:

Telugu (Preferred)

Work Location: In person

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