Call Centre Agent

Job Summary:

This role involves end-to-end customer support (inbound/outbound calls, lead follow-up, campaign-related updates) as well as backend support through Tally for documentation, invoice coordination, and dispatch-related queries. The agent acts as a single point of contact for both service-related and transactional queries.

Key Responsibilities:

Customer Support Duties:

• Handle inbound calls from retailers, influencers, and consumers
• Make outbound calls for lead follow-ups, campaign feedback, and escalations
• Log all calls and lead details in the CRM or relevant lead tracking system
• Assign leads to sales teams and ensure timely follow-up until closure
• Share information regarding products, schemes, and promotions
• Record customer issues, complaints, and escalate unresolved cases
• Provide WhatsApp, chat, or email-based support as needed
• Share daily updates and performance summaries as per SOP

Tally Support Duties:

• Assist dealers with billing-related queries (invoices, credit notes, payments)
• Coordinate with internal accounts or dispatch teams for Tally-related issues
• Access and verify transaction data in Tally (if permitted by system)
• Reconcile orders and payments using Tally reports
• Generate and share basic ledger summaries or transaction details upon request
• Support documentation and dispatch verification workflows

Skill Requirements:

• Proficiency in Tally (Tally ERP 9 or Tally Prime)
• Familiarity with basic accounting and GST concepts
• Strong communication skills (English, Hindi & Bengali)
• Good understanding of ZOHO CRM and lead management platforms
• Working knowledge of MS Excel and email communication
• Ability to multitask between customer-facing and backend coordination roles
• Prior experience in telesales or distributor support roles preferred

Location:

Office premises or remote (based on exact requirements)

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person