Call Centre Agent

As a customer service representative at our company, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include: - Excellent verbal and active listening skills are essential for effective communication with customers. - Identify customer needs and provide appropriate solutions in a timely manner to ensure customer satisfaction. - Comfortably use call center software and other computer systems to assist customers efficiently. - Possess a strong understanding of our company's products and services to provide accurate information to customers. - Demonstrate empathy towards customers by understanding and responding to their emotions effectively. - Manage call logs, prioritize tasks, and handle multiple inquiries simultaneously to ensure efficient customer service. - Exhibit patience and professionalism, especially when dealing with challenging customers, to maintain a positive customer experience. In terms of qualifications, we are looking for candidates who possess the following: - Excellent verbal and active listening skills - Ability to identify customer needs and provide effective solutions - Comfort using call center software and other computer systems - Strong understanding of the company's products and services - Ability to understand and respond to customer emotions - Strong organizational skills to manage call logs and handle multiple tasks - Patience and professionalism, especially when dealing with difficult customers Please note that the work location for this position is in person. We offer Provident Fund benefits for full-time, part-time, permanent, and fresher employees. The expected working hours are 48 per week. If you are looking for a rewarding customer service role where you can utilize your communication, problem-solving, and technical skills, we encourage you to apply for this position. As a customer service representative at our company, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include: - Excellent verbal and active listening skills are essential for effective communication with customers. - Identify customer needs and provide appropriate solutions in a timely manner to ensure customer satisfaction. - Comfortably use call center software and other computer systems to assist customers efficiently. - Possess a strong understanding of our company's products and services to provide accurate information to customers. - Demonstrate empathy towards customers by understanding and responding to their emotions effectively. - Manage call logs, prioritize tasks, and handle multiple inquiries simultaneously to ensure efficient customer service. - Exhibit patience and professionalism, especially when dealing with challenging customers, to maintain a positive customer experience. In terms of qualifications, we are looking for candidates who possess the following: - Excellent verbal and active listening skills - Ability to identify customer needs and provide effective solutions - Comfort using call center software and other computer systems - Strong understanding of the company's products and services - Ability to understand and respond to customer emotions - Strong organizational skills to manage call logs and handle multiple tasks - Patience and professionalism, especially when dealing with difficult customers Please note that the work location for this position is in person. We offer Provident Fund benefits for full-time, part-time, permanent, and fresher employees. The expected working hours are 48 per week. If you are looking for a rewarding customer service role where you can utilize your communication, problem-solving, and technical skills, we encourage you to apply for this position.