Call Center Representative - Night Shift

Job Title:

Location:

Department:

Reports To:

Shift:

Week Off

Working Days

Role Overview:

We are seeking a dedicated and reliable Call Center Representative to join our team during the night shift. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle various customer inquiries in a fast-paced environment. As a Night Shift Call Center Representative, you will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly service.

Key Responsibilities:

• Customer Interaction:

  Answer inbound calls from customers regarding product or service inquiries, troubleshooting, and providing timely solutions.

• Issue Resolution:

  Handle and resolve customer complaints or issues effectively, ensuring a positive customer experience.

• Escalation:

  Escalate complex or unresolved issues to higher-level management or relevant departments as needed.

• Team Collaboration:

  Work closely with other team members and supervisors to ensure quality service during night hours.

• Adherence to KPIs:

  Meet and exceed individual performance targets, including call handling time, customer satisfaction, and response times.

Qualifications:

• Experience:

  Prior experience in customer service, call center, or a similar role is preferred but not required.

• Skills:

• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving and conflict resolution skills
• Proficiency call center systems

• Availability:

  Must be available to work the night shift hours and handle late-night customer queries.

• Technical:

  Basic computer skills and experience with call center technology is a plus.

• Education:

  High school diploma or equivalent required; college degree is a plus.

Working Conditions:

• This position requires working overnight hours (10:00 PM - 6:00 AM, or similar).
• Shift schedules may vary based on business needs and are subject to change.
• Must be comfortable working in a fast-paced, high-volume call center environment.
• Occasional weekend shifts may be required.

Benefits:

• Competitive hourly wage + shift differential for night shifts
• Paid time off (PTO) and sick leave
• Opportunities for career advancement and professional development
• Employee discounts (if applicable)

How to Apply:

Please send your resume and a brief cover letter to tarun@srinergyglobal.com or apply directly on our website at [Srinergyglobal.com].