Call Center Representative

Company Description

FAST TRACK CALL CAB TAXI SERVICE PRIVATE LIMITED is a transportation company based in Chennai, Tamil Nadu, India. The company specializes in offering reliable and efficient cab services to customers across the region. With its commitment to customer satisfaction, the organization has established a strong reputation within the transportation sector. The company operates from its headquarters in Chennai, and focuses on delivering quality services to accommodate various transportation needs.

Role Description

This is a full-time, on-site role for a Call Center Representative located in Coimbatore. The Call Center Representative will handle customer inquiries, resolve customer concerns, provide information about services, and ensure customer satisfaction during interactions. Daily responsibilities include answering calls, addressing queries, documenting customer interactions, and escalating issues to the appropriate teams when necessary. The role requires excellent communication and problem-solving skills, along with basic computer proficiency.

Qualifications

• Customer Service Representatives and Customer Support skills with a focus on delivering exceptional customer assistance
• Strong Interpersonal Skills and the ability to communicate effectively with customers,drivers and team members
• Proficiency in ensuring Customer Satisfaction by providing timely and effective solutions
• Basic Computer Literacy, including the ability to handle common workplace software and tools
• Strong organizational and time management skills
• Ability to handle high call volumes and address diverse customer queries