Call Center Operator / Agent

As a call centre agent at Easy Education, your role will involve delivering sales and providing excellent service to our members. You will handle inbound and outbound calls, as well as various operational tasks to ensure a great customer experience. You are the friendly voice of our business, responsible for shaping our customers" experience by helping them with their enquiries and finding solutions. Your people skills will be crucial in building rapport with customers, developing long-term relationships, and engaging with new customers. **Key Responsibilities:** - Service inbound and outbound calls through consultative selling - Build rapport with members, understand their needs, and recommend suitable products and services - Resolve member complaints and enquiries effectively - Support various administration tasks to ensure seamless service delivery - Achieve and exceed personal sales and service targets - Track and record member activity accurately for business reporting - Commit to personal training and development plans for continuous improvement - Deliver a professional service with enthusiasm and positivity **Qualifications Required:** - Exceptional sales and customer service telephone skills - Clear and confident communication skills, both written and verbal - Comfortable working towards targets and achieving goals - Strong problem-solving abilities and customer focus - Highly motivated, enthusiastic, and committed - Proven sales ability with a positive attitude - Ability to handle challenging sales and service situations - Desire to learn and expand product knowledge - Can-do attitude with effective time management skills - Ability to work independently and as part of a small team - Ownership of account-related questions and resolution of issues The offered salary is performance-based, and the required experience is 6 months. The company is located in Ahmedabad, Gujarat. If you are interested in joining a team where you can make a positive impact on customers" experiences and be part of a supportive environment, Easy Education is the place for you.,