8 - 13 years
6 - 8 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Lead and manage overall call centre operations for emergency ambulance services.
Ensure 24/7 call handling efficiency, response time adherence, and service level compliance.
Oversee staffing, rostering, performance management, and training of call centre teams.
Implement SOPs, quality standards, and escalation protocols for emergency calls.
Coordinate with operations, medical, and field ambulance teams for seamless service delivery.
Monitor KPIs, drive continuous improvement, and report performance to senior management.
Ensure coordination with IT and technology teams for uninterrupted call centre systems and CAD functionality.
Lead disaster, surge, and mass-casualty call response planning and preparedness.
GVK Emergency Management and Research Institute (GVK EMRI)
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