Posted:1 day ago|
Platform:
Work from Office
Full Time
This role is responsible for supporting credit operations by handling outbound and inbound calls related to collections, repayment reminders, and customer account follow-ups. The role ensures timely customer engagement to achieve collection targets and maintain healthy portfolio performance.
Make outbound calls to customers for EMI reminders, payment collections, and overdue follow-ups.
Handle inbound customer calls related to repayments, settlement queries, and collection clarifications.
Support early bucket collection efforts through proactive communication.
Update call outcomes and follow-up actions in the system promptly and accurately.
Ensure adherence to compliance, regulatory guidelines, and customer interaction protocols.
Work closely with field collection teams to assist in reaching resolution on overdue accounts.
* Excellent communication and interpersonal skills
* Prior experience in call center operations is an added advantage
* Basic understanding of credit and collections processes
* Strong attention to detail and the ability to work within tight timelines
TVS Credit Services Ltd
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