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Venkateshwara Ortho Healthcare
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Call Center Executive

Call Center Executive

Venkateshwara Ortho Healthcare

0 - 3 years

|

0 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

bpo customer service telecalling healthcare bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Call Center Executive

Key Responsibilities:

Handle inbound and outbound calls related to appointments, doctor availability, and hospital services.
Maintain accurate records of calls and update patient information in the system.
Coordinate with OPD, billing, and other departments for smooth patient service.
Resolve patient queries promptly and escalate unresolved issues to the appropriate department.
Ensure professional etiquette and empathy while handling all communications.
Support the front office and helpdesk operations as needed.

Qualifications & Requirements:

Education:
Any Graduate (preferably with a background in Healthcare, Business, or Communication).
Experience:
13 years of experience in a hospital call center or customer service role.
Skills:

Excellent communication in English, Telugu, and Hindi (as applicable).
Good computer literacy (MS Office, Hospital Management System).
Ability to multitask and work under pressure.
Pleasant and patient-friendly demeanor.

Interested Candidates can whatsapp their resume - 9100097574 & hr@srikarahospitals.com.

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Venkateshwara Ortho Healthcare

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