Posted:22 hours ago|
Platform:
On-site
Full Time
Job description:
JOB RESPONSIBILITY:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
Contact HR @ 7550288193
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Morning shift
Rotational shift
Education:
Higher Secondary(12th Pass) (Preferred)
Language:
Malayalam,Malayalam, Kannada, Hindhi fluently (Preferred)
*Speak with the employer* +91 7550288193
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
Dr.Mohan'S Diabetes Specialities Centre
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