Call Center Executive

Job Title: Call Centre Executive

Location: Sirpi Health and Wellness Centre, Peelamedu, Coimbatore
Reporting to: Front Office Manager / Operations Head
Working Hours: Full-time (Rotational shift or fixed shift depending on business hours)

Job Summary:

We are seeking a dedicated and customer-focused Call Centre Executive to manage inbound and outbound calls, respond to patient queries, schedule appointments, and provide accurate information about services and procedures. The role is critical in ensuring a positive patient experience and maintaining smooth coordination between departments.

Key Responsibilities:

• Answer incoming calls promptly and professionally
• Make outbound calls for follow-ups, reminders, and feedback
• Schedule appointments and maintain the appointment calendar
• Provide detailed information on clinic services, doctors, timings, and procedures
• Assist in coordinating with doctors and other departments for scheduling
• Handle patient concerns or escalate to appropriate personnel when needed
• Maintain call logs, records, and update patient data accurately in the CRM or EMR software
• Follow scripts and SOPs while ensuring personalized service
• Promote ongoing offers or wellness packages where applicable

Required Skills and Qualifications:

• Bachelor's degree or Diploma (Any stream)
• Minimum 1 year of experience in a similar role (Healthcare or hospitality experience preferred)
• Proficient in Tamil and English (Hindi or Malayalam is a plus)
• Good verbal communication and telephone etiquette
• Basic computer skills and familiarity with scheduling/CRM tools
• Ability to multitask and work under pressure
• Empathetic, polite, and service-oriented attitude

Preferred Traits:

• Pleasant and calming voice
• Excellent problem-solving skills
• Team player with strong interpersonal abilities
• Attention to detail and strong follow-up capability

Compensation:

Competitive salary based on experience, with performance-based incentives

Job Types: Full-time, Permanent, Freelance

Pay: ₹9,281.57 - ₹20,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Peelamedu, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8778073927