Call Center Executive

Ankura Hospital

1 - 4 years

2 - 3 Lacs

hyderabad

Posted:3 months ago| Platform:

Apply

Skills Required

inbound voice process customer service good communication in english healthcare bpo customer handling strong communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports.
Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.
Answer inbound phone calls in a professional and courteous manner and record accurate notes.
Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.
Assist patients by informing them of pre requisites for doctors visit.
Enter and update correct patient data into the computer data base.
Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.
Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.
Comply with company policy and procedures and pertinent laws or regulations.
Adhere to established workflow and documentation procedures.
Other duties as assigned.

Preferred candidate profile

Qualification: Any Graduate
Work Experience: 1-3 yrs exp in Call Center
Having knowledge on CRM software will be an added advantage
Should speak English, Telugu and Hindi
Must be flexible to work in Rotational shifts
Work Location :
Attapur / LB Nagar

More Jobs at Ankura Hospital

Operations Coordinator - Operations Excellence

Hyderabad

4 - 8 yrs

INR 7 - 11 Lacs

IP Billing Manager

Hyderabad

8 - 12 yrs

INR 11 - 15 Lacs

Human Resource Generalist

Khammam

3.0 - 7.0 yrs

INR 3 - 4 Lacs

IP Billing Manager - Walkin Drive @ Attapur

Tirupati, Hyderabad

7.0 - 12.0 yrs

INR 4 - 6 Lacs

Billing Manager

Tirupati, Vijayawada, Hyderabad

3.0 - 8.0 yrs

INR 2 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.