Call Center Executive

Care Hospitals Group

1 - 3 years

2 - 3 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

call center management call center operations hospital operations customer service operations operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage call center operations, ensuring efficient handling of customer queries and issues.
Coordinate with hospital departments to resolve patient complaints and improve overall customer satisfaction.
Oversee daily operations, including scheduling, training, and performance evaluation of team members.
Develop and implement process improvements to increase productivity and reduce costs.
Collaborate with other teams to ensure seamless communication and effective issue resolution.

Preferred candidate profile

1-3 years of experience in a similar role or industry (call center management).
Strong understanding of call center operations, hospital operations, and customer service operations.
Excellent communication skills for effective interaction with customers, patients, and internal stakeholders.
Ability to analyze data to identify trends and areas for improvement in the call center environment.

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