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Jobs in hyderabad
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Apollo Telehealth
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Call Center Assistant

Call Center Assistant

Apollo Telehealth

1 - 6 years

|

6 - 8 Lacs

hyderabad telangana india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

customer service call handling record keeping training & development feedback & reporting crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey

Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently.
Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
Assist in training new call center staff, providing guidance on procedures and best practices.
Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance.
Provide feedback to management on common customer issues and recommend improvements to processes and services.
Assist in the development and updating of call center scripts, FAQs, and training materials.
Collaborate with other departments to resolve complex customer issues and ensure a seamless service experience.
Stay updated with product or service changes, company policies, and industry trends to provide accurate information to customers.
Participate in regular team meetings and training sessions to enhance skills and knowledge.

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Apollo Telehealth

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