Call Center Assistant

As a Call Center Assistant at the Australian based outsource company in Ahmedabad, your primary role will involve providing excellent customer service through effective communication channels such as phone, email, and chat. You will be responsible for making cold calls to customers, escalating issues to relevant departments, and maintaining detailed records of all customer interactions. Additionally, you will need to utilize various operating systems to track and manage customer interactions efficiently. Key Responsibilities: - Provide top-notch customer support and service - Communicate effectively with customers through phone, email, and chat - Make cold calls to customers and escalate issues to the appropriate departments - Maintain accurate records of all customer interactions - Utilize various operating systems to track and manage customer interactions Qualifications Required: - Proficient in Customer Support and Customer Service - Strong verbal and written communication skills - Previous experience working in Contact Centers - Familiarity with Microsoft Office and Google Drive - Excellent problem-solving and organizational abilities - Ability to work independently and efficiently in a fast-paced environment - Previous experience in a call center or customer service role would be advantageous - High school diploma or equivalent; additional qualifications in customer service are a plus,