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Call Auditing (Non Target)

Call Auditing (Non Target)

NoBroker

0 - 1 years

2 - 3 Lacs

Bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

call audit call monitoring feedback

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Location

Position Type

Work Mode

Role and Responsibilities:

Conduct call audits to ensure process adherence and quality standards.
Need to make calls and get feedback from existing customer.
Prepare detailed reports based on audit findings.
Identify errors and document them for review.
Share reports with the manager and discuss corrective actions.
Collaborate with the team and management to improve processes.
Provide feedback to enhance customer interactions and service quality.
Ensure compliance with company policies and industry standards.
Assist in training programs to address recurring call quality issues.
Track and measure the effectiveness of process improvements.

Qualifications / Education and Requirements:

* Education: Any undergraduate or postgraduate degree (e.g., MBA, BBA, etc.)

* Strong verbal and written communication skills

* Language proficiency: English & Hindi or Kannada (mandatory); Tamil/Telugu (optional)

.* Proficient in MS Office (Excel, Word)

Employee Value Proposition:

Note : If ur intrested and immediate joiner, share ur resume to this number 9148694494 .

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