Skill required:
NA - Business Transformation
Designation:
Business Transformation Specialist
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
What are we looking for?
Must Have:
- At least 1 year of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement preferably in Customer Contact Centers
- Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable.
- Local only
- Open to IC candidates
- Open to other industries
- Open to college undergraduates Good to have:
- Green Belt trained
- Handling projects in a client facing role: BPO and Shared Services industry not required Roles and Responsibilities:
- Innovate with the client to drive value to both Accenture and Client
- Support & monitor operation to make it measurable, Repeatable and predictable
- Transform organization to create system and process for Noise Less Deliver.
- Create client centric roadmap and transform organization to intelligent operation.
- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
- Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. Lead process re-engineering and automation initiatives aligned to client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc.
- Evaluate replication opportunities for solution being developed on Automation & Process improvements.
- Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
- Coach, train and deploy human centered thinking based on Design thinking concepts