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Business Systems Analyst, Collaboration Tools (Google Workspace)

Business Systems Analyst, Collaboration Tools (Google Workspace)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zendesk

2 - 6 years

0 Lacs

pune maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

collaboration tools sdlc agile methodologies change management process optimization system implementations google workspace saas applications application integrations google workspace apis gam integration platform as a service ipaas technology

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be a Business Analyst for Collaboration Tools at Zendesk, focusing on re-envisioning the use of collaboration tools to enhance the employee experience. Your role will involve managing Google Workspace and other collaboration tools, working with internal partners, and implementing leading SaaS applications. You will collaborate with various internal teams such as Product Development, People & Places, Go To Market, and Internal Communications to ensure scalable, secure, and innovative solutions for Zendesk's growth. Key Responsibilities: - Partner closely with different Zendesk organizations to translate short and long-term business needs into high-quality, scalable systems. - Develop positive relationships with business partners, understand their goals, workflows, and processes, and drive system strategy, design, and implementation. - Prioritize and shape the team's roadmap and long-range planning in collaboration with management and business partners. - Assist in system improvement projects from design through implementation, working directly with users to collect requirements and deploy new features. - Identify manual processes and issues within Enterprise-Wide Applications, and work on determining solutions. - Support the Global Service Desk team in technical troubleshooting for employee issues. Qualifications Required: - 2+ years of experience in administering Google Workspace. - Proven track record of implementing, improving, and supporting enterprise-class SaaS systems. - Ability to work closely with a diverse team and solid grasp of IT fundamentals including SDLC, agile methodologies, and change management. - Bachelor's degree or equivalent work experience. Additional Company Details: Zendesk is committed to offering a fulfilling and inclusive experience to its employees. The hybrid way of working allows for in-person collaboration and connection at Zendesk offices worldwide, with the flexibility to work remotely for part of the week. Additionally, Zendesk may use artificial intelligence or automated decision systems in the application evaluation process in accordance with company guidelines and applicable law. Accommodations for applicants with disabilities are available upon request by emailing peopleandplaces@zendesk.com.,

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Business Systems Analyst, Collaboration Tools (Google Workspace)