Business QA Head

Role & responsibilities

1. Quality Leadership & Strategy

• Lead & drive the overall Quality function across

  four plants

• Develop long-term quality strategies aligned with business objectives and customer standards.
• Ensure all Plant Quality Heads directly report and adhere to corporate quality systems.

2. Plant & Process Quality Excellence

• Establish and monitor plant-wide quality systems, audits, process controls, and compliance.
• Drive initiatives for

  zero-defect manufacturing

  , reducing COPQ, and improving process capability.
• Oversee NPD quality, supplier quality, and in-process quality across all units.

3. Customer Quality Management

• Act as the

  second level of escalation

  for customer complaints and field issues.
• Manage end-to-end quality interactions with leading

  2W customers

• Ensure timely resolution of customer issues, warranty matters, and critical quality incidents.

4. Mechatronics Product Quality

• Oversee quality of mechatronics components and assemblies.
• Ensure product reliability, testing protocols, validation processes, and defect analysis.

5. Team Leadership & Functional Development

• Mentor and guide plant quality leaders and central quality teams.
• Build strong quality culture across all plants through training, audits, and best practices.
• Promote continuous improvement (Lean, Six Sigma, Kaizen) across all manufacturing setups.

6. Governance, Compliance & Reporting

• Ensure compliance with ISO/IATF standards, regulatory, and OEM-specific requirements.
• Review and publish quality dashboards, MIS, customer scorecards, and business impact reports.
• Coordinate with Business Head for strategic quality reviews and improvement roadmaps.

• Preferred candidate profile

• Strong strategic and plant quality leadership.
• Deep functional knowledge in

  2W OEM quality and mechatronics products

  .
• Excellent customer handling & escalation management.
• Expertise in IATF16949, PPAP, FMEA, RCA, CAPA, APQP, MSA, SPC, etc.
• Strong communication, leadership & problem-solving skills.

Pls share your cv on wtsaap 9003559412