Business Operations Support Engineer

What you’ll do

• Executing and automating operational processes

• Providing second-level support for the product

• Performing root cause analysis for production issues

• Investigate and identify causes of technical issues escalated by Customer Support

• A strong passion to contribute improvements and optimize the Cloud Service Operations Center

• Ability to read and understand complex shell, Java scripts

• Ensure resolution of IT requests in timely manner

• Manage escalated issues

• Actively participate in all IT compliance related activities

• Maintain all relevant IT documentation on day to day basis

• Perform daily checks of IT infrastructure to ensure proactive resolution

What experience you need

• Bachelor’s Degree or equivalent experience

• Minimum 2 to 5 years of experience IT support

• 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.

• 2+ years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.

• Customer service oriented with good problem solving attitude
  

What could set you apart

• Exceptional collaboration skills, thriving in a team environment.

• Excellent communication skills, with the ability to express technical concepts clearly.

• Working knowledge of databases, SQL, Big Query, Jenkins.

• Atlassian tooling ( ex: Jira, Confluence, and Github)

• Monitoring tools like datadog, Splunk etc

• Diligence, attention to quality, and timely delivery

• Bonus: Experience in Operations, Project Management, Quality Assurance, Business Analysis, Consulting, or other technical customer-facing roles.