Business Operations Manager

Key Responsibilities:

Operations & Administration

• Oversee day-to-day workplace operations across IT assets, office admin, vendor coordination, and internal tools
• Track asset issuance, manage renewals, licenses, and vendor contracts
• Own structured onboarding/offboarding experience from a systems and access standpoint
• Support internal requests with speed, accuracy, and accountability

Procurement & Vendor Management

• Identify, evaluate, and negotiate with vendors for hardware, software, infrastructure, and services
• Ensure purchases are cost-effective, timely, and aligned with operational needs
• Maintain accurate records of procurement, POs, invoices, and service terms
• Drive vendor performance reviews and continuously explore better alternatives

Event Planning & Execution

• Lead planning and execution of all internal events: town halls, offsites, engagement programs, and leadership sessions
• Manage logistics, communication, budgeting, and feedback for each event
• Work closely with HR, L&D, and leadership to align event goals with team culture and business milestones

Compliance Coordination

• Own internal compliance calendars (ISO, CMMI, audits, documentation)
• Ensure SOPs, policies, and audit requirements are updated and accessible
• Coordinate internal audits, evidence collection, risk logs, and closure of action items
• Work cross-functionally with HR, IT, Delivery, and Finance for audit readiness and reporting

Reporting & Governance

• Maintain dashboards and trackers for assets, compliance, events, and procurement
• Provide weekly and monthly reporting to the Head of Operations
• Highlight risks, blockers, and opportunities to improve internal processes

What You Bring

• 8+ years of experience in operations, admin, compliance, or event management
• Strong vendor negotiation and multi-tasking abilities
• Proven experience in managing internal processes and delivering cross-functional programs
• Solid documentation, tracking, and reporting skills (Excel/Google Sheets)
• Exposure to ISO/CMMI frameworks is a plus
• A proactive, solution-driven mindset with a strong sense of ownership