Business Operations Manager

About The Company

Axis My India is India's foremost Consumer Data Intelligence Company, which in partnership with Google is building a single-stop People Empowerment Platform, the a app, that aims to change peoples awareness, accessibility, and utilization of a slew of services. At Axis, we are dedicated to making a tangible impact on the lives of millions. If you're passionate about creating meaningful changes and aren't afraid to get your hands dirty, we want you on our team!

Job Title: Operations Manager

Key Responsibilities:

Operational Strategy:

• Develop and implement operational strategies that align with the company's goals.
• Identify opportunities for process improvements and cost savings.

Process Management:

• Oversee day-to-day operations to ensure that business functions are efficient and effective.
• Streamline workflows to improve productivity and reduce operational costs.
• Monitor and analyse operational metrics to ensure targets are met.

Resource Allocation

• Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal allocation of resources
  

Team Leadership:

• Lead and mentor operations teams, providing guidance and support to achieve department goals.
• Foster a culture of continuous improvement and accountability.

Project Management:

• Plan, execute, and oversee projects aimed at improving business operations.
• Ensure projects are completed on time, within budget, and meet quality standards.
  

Cross-Functional Collaboration:

• Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other departments to resolve issues and improve communication.
  

Compliance and Risk Management:

• Ensure that all operations comply with company policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.
  

Reporting and Analysis:

• Prepare and present regular reports on operational performance to senior management.
• Use data-driven insights to recommend and implement improvements.
  

Vendor and Supplier Management

• Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the company.
• Oversee customer service operations to ensure a high level of customer satisfaction.
• Implement systems to handle customer feedback and improve service delivery.
  

Education:

Experience:

Skills:

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction:

Excellent leadership and team management skills.

Proficient in project management methodologies.

Ability to work under pressure and manage multiple tasks simultaneously.

Knowledge of business software and tools (e.g., ERP, CRM).

Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Make a significant contribution to the company's success.
• Stay up to date on the latest industry trends and best practices.
• Evening snacks are provided by the company.
  

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.