Business operations Manager

Role Overview

The Business operations Manager will oversee and coordinate the activities of the HR, Accounts, IT, and Administration teams to ensure smooth business operations. This role is responsible for managing office and facility operations, vendor and asset management, compliance, people support, and budget control. The ideal candidate is a proactive leader with excellent organizational, problem-solving, and stakeholder management skills.

Role & responsibilities

1. Office & Facility Management

• Ensure the workplace is well-maintained, safe, and fully operational.
• Oversee facility vendors, repairs, housekeeping, and security services.
• Manage office space planning, seating arrangements, and resource allocation for development and support teams.

2. Vendor & Asset Management

• Handle procurement of office supplies, IT peripherals, and infrastructure assets.
• Negotiate contracts and manage service providers for internet, maintenance, and other operational services.
• Maintain accurate records of company-owned assets with proper tagging, tracking, and lifecycle management.

3. Administrative HR & IT Support

• Supervise administrative processes, company documentation, and operational policies.
• Coordinate with Finance and HR teams for payroll inputs, reimbursements, travel, and events.
• Work closely with HR on onboarding/offboarding logistics, ID card issuance, and seating allocation.
• Support employee engagement activities, celebrations, training programs, and internal events.
• Oversee IT operations to ensure smooth functioning of systems, networks, and security protocols.
• Ensure adherence to IT compliance, data protection, and security standards.

4. Compliance & Regulatory

• Ensure adherence to statutory requirements and workplace health & safety standards.
• Coordinate facility audits, ISO compliance, and documentation readiness.
• Maintain operational records for legal and audit purposes.

5. Budget & Cost Management

• Prepare and manage the operations budget, ensuring cost-effectiveness.
• Monitor and control expenses while maintaining high-quality operational standards.
• Identify opportunities for efficiency and cost optimization.

6. People & Team Support

• Provide leadership and guidance to HR, Accounts, IT, and Admin teams.
• Encourage cross-functional collaboration and process improvements.
• Act as a point of escalation for operational issues.

Key Requirements

• Bachelors degree in Business Administration, Management, or related field; MBA preferred.
• 812 years of experience in operations or administrative leadership, preferably in IT/software or high-growth environments.
• Strong knowledge of HR, finance coordination, vendor management, IT basics, and facility operations.
• Proven leadership, decision-making, and problem-solving skills.
• Proficiency in Microsoft Office.
• Ability to multitask and adapt to a dynamic work environment.