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11.0 - 14.0 years

35 - 40 Lacs

Bengaluru

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Job Description : Job Title: Senior Analyst - Commercial Experience - GB CIO About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our busines s. W ith a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: (TE) Role Responsibilities: Experience in OTC Sap Experience (Preferred) Should have end to end knowledge about OTC Collaborate with Customer, Commercial & markets in ensuring orders are delivered as per the expected timelines committed to the customer. Communication & Partner Management: Be an integral part of the Supply Chain and involve Market wherever possible to work collaboratively on any issue or process improvement to improve efficiency. Be a teammate, and display flexibility in all the situations without compromising the integrity. Support team members accounts in their absence. Build good relationship with Colleagues/Customer/Partners Others: Take complete ownership of the activities & hold responsibility. Showcase high level of accountability in delivering the tasks meeting the timelines & accuracy. Quick Learner Flexible to work in shifts Experience / skills required: Crucial High accuracy Proficient English language skills company language Proven PC literacy, strong Excel skills Desirable College or university Degree Experience in a Finance / Accounts Receivable role STC process knowledge and working experience. Pricing & Contract Invoice Operation System skills (SAP Order to Cash knowledge) Barriers to Success in Role (Optional): Lack of English language knowledge Lack of accuracy, attention to details Difficulties in setting priorities and in working independently. Difficulties with demonstrating ownership. Not a team player Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-06-25

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12.0 - 17.0 years

40 - 45 Lacs

Bengaluru

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Meet the Team Join Ciscos Strategic Partner Sales Team who collaborates with Cisco s outstanding global, local and strategic partners to build innovative and differentiated solutions that help grow business. Your Impact As a member of the Team, you will be responsible for growing the overall Cisco business in line with Cisco priorities & handling executive relationships/ engagements, maintaining a strong governance and growing Cisco wallet share with the IT Service Provider (ITSP) partners. In this role, you will lead executive interactions, sales development and go-to-market alignment with your partners. You will need to build partnership plans which enable partner success through the development of a get-to-market and go-to-market plan. You will also need to work closely with the solution architect team to develop balanced partner solution offerings with multiple Cisco technologies that are embedded in partner service offerings across cloud & infrastructure services, cybersecurity & risk services, collaboration and full-stack observability. The role requires a working knowledge of the as-a-service business models and positioning the value of software and subscription with the key partners. Key Responsibilities: Develop and carry out ITSP partner strategy and business plan including sales, marketing, and go-to-market strategies, programs, and offerings Build and maintain executive relationships with leaders of key ITSP partners; handle quarterly executive business reviews (QBRs), communication plans both with internal and external stakeholders. Represent Cisco as an advocate of ITSP partner business and subject matter authority and presenter at internal and external events Serve as an escalation point to help resolve field conflicts using network of key contacts within both companies as well as knowledge of mutual businesses Take a lead in positioning Cisco value proposition, educating, and marketing across ITSPs with both traditional solutions as well as new technologies such as AI/ Gen AI. Lead the development and communication of the partnership performance analysis (financial performance, key metrics, and related insight) Working with ITSP partners BUs on Cisco products, working on joint solutions, drive proficiency through CoE and practicing development. Coordinate training and enablement plans for partner service delivery teams, ensure sufficient technical enablement to deliver Cisco solutions successfully Deliver on key outcomes as a success metric: increased skills and scale of your partner, measurable incremental pipeline, advocacy and increased mindshare for your partners internally and externally, case studies and references, design wins and repeatable solutions, and increased dedication and impact from partner Preferred Qualifications 12+ years of experience in Partner sales, Business development and sales, and product management Understanding of key industry trends & dynamics and driving the partners with GTM strategies and execution with strong governance. Knowledge of cloud & infrastructure solutions, cybersecurity & risk services, full-stack observability and collaboration. Experience of effectively collaborating with local, regional and corporate teams in a large cross-functional organization across time zones. Good planning and analytical skills with a proven track record to apply these skills to sophisticated situations with conflicting priorities Shown ability to partner with senior business leaders to understand requirements and deliver solutions that meet expectations Having experience of jumping in and solving sophisticated business operations issues with multiple stakeholders Why Cisco? At Cisco, we re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put we power the future. Fueled by the depth and breadth of our technology, we experiment and build meaningful solutions. Add to that our worldwide network of doers and experts, and you ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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5.0 - 6.0 years

7 - 8 Lacs

Bengaluru

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Job Description : Job Title Process Analyst, Commercial Experience Service Delivery About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the Team: (TE) About the Role : (TE) Process: Experience in OTC, specifically dispute management Sap Experience (Preferred) Should have end-to-end knowledge about OTC Collaborate with Customer, Commercial & Markets in ensuring orders are delivered as per the expected timelines committed to the customer. Communication & Collaborator Management: Be an integral part of the supply chain and involve the market wherever possible to work collaboratively on any issue or process improvement to improve efficiency. Be a team player, and display flexibility in all the situations without compromising integrity. Support team members accounts in their absence. Build good relationship with colleagues, customers, and stakeholders. Others: Take complete ownership of the activities & hold responsibility. Showcase a high level of accountability in delivering the tasks, meeting the timelines, & accuracy. Quick Learner Flexible to work in shifts Qualifications and Experience Required: Crucial High accuracy Proficient English language skills company language Proven PC literacy, strong Excel skills Desirable College or university Degree Experience in a finance/accounts receivable role STC process knowledge and working experience. Pricing & Contract Invoice Operation System skills (SAP Order to Cash knowledge) Barriers to Success in Role (Optional): Lack of English language knowledge Lack of accuracy, attention to details Difficulties in setting priorities and in working independently. Difficulties with demonstrating ownership. Not a great teammate Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you re supported to handle your wellbeing and balance your priorities from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-06-16

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6.0 - 12.0 years

8 - 14 Lacs

Bengaluru

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Job Description : Job Title: Senior Analyst, Commercial Experience Service Delivery About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: (TE) Role Responsibilities: Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report. Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment. A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region. The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the excellent steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams. The OTC Process serves around 25 markets/countries. Dimensions The role is responsible for a specific process customer service across GDBS served markets. Market Complexity: The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries. Financial a) Financial Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year. Purpose of Role: The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle. Responsible for delivering high-level customer service and ensuring on time, in full shipments. To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA. To contribute ideas, energy, passion and support to the continuous improvement of the Cash Cycle process. To ensure that internal control procedures are rigorously adhered to. Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target. Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..) Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers. Diageo Capabilities: Excellent interpersonal and communication skills with customers Deliver on promises Accuracy and attention to details Looking for and responding to feedback Good knowledge of customers and market specifics Generating ideas for issue resolution and service improvement Positive can do attitude Taking ownership for resolution, escalates where vital Ability to build great relationships with customers Understand and comply with controls in own area Good team player Top 3-5 Accountabilities: Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems) Handling all incoming customer queries and requests Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for perfection in a highly competitive environment Being responsible for proper communication between Diageo and customers Maximising customer satisfaction level and order entry accuracy Qualifications and Experience Required: Essential Fluent English Strong interpersonal and communication skills Strong MS Office knowledge Very strong customer service attitude Desirable College or university Degree System skills (SAP knowledge) Having an overview of market and customer specifics Barriers to Success in Role (Optional): Insufficiently open-minded and not flexible Lack of CRM and accuracy Not sufficient language capabilities Inability to work as a part of a team Flexible Working Options: Normal business hour Experience / skills required: (TE) Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-05-02

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5.0 - 8.0 years

7 - 10 Lacs

Mumbai

Work from Office

**Keep all section titles consistent and bolded . Delete the guidance provided in this template before posting to the IMC website.** All job descriptions must start with a brief yet compelling summary of the opportunity available at IMC (e.g., specific details about the team, position, program, impact on the business, etc.) [Space Remove before posting] Your Core Responsibilities: Essential tasks must be documented using bullet format and concise language. [Space Remove before posting] Your Skills and Experience: Qualifications for the position must be documented using bullet format and concise language. Please include the education, knowledge, skills, and behavioral competencies required to be successful in the position. IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989, we ve been a stabilizing force in financial markets, providing essential liquidity upon which market participants depend. Across our offices in the US, Europe, Asia Pacific, and India, our talented quant researchers, engineers, traders, and business operations professionals are united by our uniquely collaborative, high-performance culture, and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies, and from developing an innovative research environment to diversifying our trading strategies, we dare to continuously innovate and collaborate to succeed.

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Job Description : Job Title: Senior Analyst, Commercial Experience Service Delivery About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our busines s. W ith a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: Dimensions The role is responsible for a specific process across DBSI served markets. Market Complexity: This Customer Service role operates within a very sophisticated and evolving network with the following dimensions: Over 60 million actual cases pa in 7 in-house plants with 45 packaging lines and external plants to handle Financial Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year. Role Responsibilities: Purpose of Role: Key contributor to the effective service delivery by the E2EC processes to its business partners. Customer Supply Analyst is responsible for entering the orders accurately in the system & ensure the customer s shipment deliveries reaches the customer within the expected time. Co-ordinates pro-actively with the customers, commercial and markets of APAC region. Collaborates within the Plan & Move team to ensure no delays & the customer are highly delighted with the service provided. Documents are sent to the customer s within the stipulated time to avoid any penalties or charges imposed by the customs. Be the first point of contact for escalations Be the SPOC for the Customer service team in helping the team to complete the job Help the Team Lead and Manager with data requirement Diageo Capabilities: The role has no direct reports. The role holder should display the appropriate Diageo capabilities, specifically: Be authentic it is essential that the role holder has the ability to manage and maintain great relationship with a variety of key stakeholders and can adapt their style to suit a diverse customer base. Find solutions the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operates Consistently deliver great performance the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role Top 3-5 Accountabilities: Generate optimal documentation and on time shipment deliveries to meet customer service OTIFNE targets and drive performance to level of top 3 CPG companies SNP brands Issue/create accurate documents such as; invoices, debit/credit notes, order acknowledgements, etc. to required timescales Support the SNP planning team to close the OTC aspect of the order process for billing Order validation for Non UK sites. Closing of customer concerns within agreed parameters and create market/hub reports. Co-ordinate with the customer concern team in an accurate and timely manner after completion of customer concerns Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market. Process material and sample orders and ensure markets are kept updated on status. Resolution of GRNI in collaboration with DBSI Intercompany and Billing Controller. High degree of attention to detail and trustworthiness Adherence to laws and best practices in regards to dealing with customers and data Comfortable dealing with numbers and the processing of financial information Reference to role in audit & internal controls Experience / skills required: Qualifications and experience: Basic degree Qualification in finance or equivalent proven experience Crucial Fluent English Desirable: Order processing, OTC, Customer Service and excel experience Approx 4+ year experience in a relevant field Supply knowledge is an added advantage 1) Proactive 2) Take complete ownership of the process 3) Excellent Communication 4) Stake holder leadership skills 5) Provide speedy resolution to an issue 6) Be flexible Barriers to Success in Role (Optional): Inability to build strong relationships Inability to work as a team Poor engagement skills with key stakeholders Poor communication skills Poor attention to detail Flexible Working Options: APAC timings 6:30am 3:30pm (at present) but be flexible for working hours Office based with minimal travel As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis. Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-06-25

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Job Description : Job Title: Senior Analyst, Commercial Experience Service Delivery About us : With over 200 brands sold in nearly 180 countries, we re the world s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you ll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: Dimensions The role is responsible for a specific process across DBSI served markets. Market Complexity: This Customer Service role operates within a very sophisticated and evolving network with the following dimensions: Over 60 million actual cases pa in 7 in-house plants with 45 packaging lines and external plants to handle Financial Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year. Role Responsibilities: Purpose of Role: Key contributor to the effective service delivery by the E2EC processes to its business partners. Customer Supply Analyst is responsible for entering the orders accurately in the system & ensure the customer s shipment deliveries reaches the customer within the expected time. Co-ordinates pro-actively with the customers, commercial and markets of APAC region. Collaborates within the Plan & Move team to ensure no delays & the customer are highly delighted with the service provided. Documents are sent to the customer s within the stipulated time to avoid any penalties or charges imposed by the customs. Be the first point of contact for issues Be the SPOC for the Customer service team in helping the team to complete the job Help the Team Lead and Manager with data requirement Diageo Capabilities: The role has no direct reports. The role holder should display the appropriate Diageo capabilities, specifically: Be authentic it is crucial that the role holder has the ability to manage and maintain great relationship with a variety of key stpartnersnd can adapt their style to suit a diverse customer base. Find solutions the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operates Consistently deliver great performance the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role Top 3-5 Accountabilities: Generate optimal documentation and on time shipment deliveries to meet customer service OTIFNE targets and drive performance to level of top 3 CPG companies SNP brands Issue/create accurate documents such as; invoices, debit/credit notes, order acknowledgements, etc. to required timescales Support the SNP planning team to close the OTC aspect of the order process for billing Order validation for Non UK sites. Closing of customer concerns within agreed parameters and create market/hub reports. Co-ordinate with the customer concern team in an accurate and timely manner after completion of customer concerns Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market. Process material and sample orders and ensure markets are kept updated on status. Resolution of GRNI in collaboration with DBSI Intercompany and Billing Controller. High degree of attention to detail and trustworthiness Adherence to laws and standard methodologies in regards to dealing with customers and data Comfortable dealing with numbers and the processing of financial information Reference to role in audit & internal controls Experience / skills required: Qualifications and experience: Basic degree Qualification in finance or equivalent proven experience Crucial Fluent English Desirable: Order processing, OTC, Customer Service and excel experience Approx 4+ year experience in a relevant field Supply knowledge is an added advantage 1) Proactive 2) Take complete ownership of the process 3) Excellent Communication 4) Stakeholder management skills 5) Provide speedy resolution to an issue 6) Be flexible Barriers to Success in Role (Optional): Inability to build strong relationships Inability to work as a team Poor engagement skills with key stakeholders Poor communication skills Poor attention to detail Flexible Working Options: APAC timings 6:30am 3:30pm (at present) but be flexible for working hours Office based with minimal travel As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis. Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-06-25

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3.0 - 5.0 years

6 - 10 Lacs

Gurugram

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This leadership role will require to lead and drive world-class advertising, creative and studio deliverables working with global brands and agency leaders This role would be overall responsible for production, practice a people management About Omnicom Global Solutions Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients pressing business issues We are growing rapidly and looking for talented professionals like you to be part of this journey Let us build this, together! Responsibilities JD Shared by Agency End to end ownership of market research projects (medium complexity) Act as a single point of contact for the clients and internal teams Coordinate with all functions of market research Managing 4-5 projects independently, consisting of mostly medium complexity projects Prepare and maintain project schedule, quota sheets, perform preliminary checks on survey links, setting up of panel partners Reviewing and adhering to scope of work Fieldwork management - Daily field status, fieldwork troubleshooting, supplier management, adhering to fieldwork schedule Ensuring timely delivery of all client deliverables Understand the client requirements, brainstorming with teams and the agency stakeholders, provide feedback on delivery and manage the overall communication related to the projects and resource allocations Work with various teams to co-ordinate on each milestone of the project to make sure the project is within the scope On-point self-reporting of issues/delays, problem solving and providing/implementing solutions to ensure smooth running of their projects 100% compliance to processes and checklists Qualifications

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1.0 - 9.0 years

7 - 8 Lacs

Bengaluru

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Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 3 - Experienced Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 3 - Experienced Primary -> Technology | IT Service Management | Recording and Responding to Incidents | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced Secondary -> Behavioral | Aptitude | Data Related Skills | 2 - Knowledgeable Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define business/operations specific process workflow in a manner which is simple to understand and execute 2. Drive goals in synergy with customer CTQs (critical to quality) 3. Overcome failure modes by tweaking Service operation procedures or people skills, Propose and implement corrective steps 4. Audit as per definition of Incident Management (IM) 5. Identify and pick CTQs which are influencers 6. Problem Management - Diagnose, Root cause Analysis (RCA), Identify permanent fix, manage Known Error database, SLA, process compliance 7. Change Management (CM) - Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching 8. Configuration Management - Manage defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change Configuration Management 9. Identify Configuration Information (Cis); document and maintain as per process. Maintain and manage configuration management database (CMDB) by updating CIs Release Management (RM), Manage Release Plans, analyze quality of tests and test plan. 10. Availability Management (AM), Recommend work around as needed with service restoration as the primary goal, Work with other processes such as IM and PM in achieving AM goals 11. Financial Management (FM), Manage service billing process as per signed off SOWs with customer 12. Capacity Management (CM), Ensure adequate performance and capacity for all IT services, Plan Capacity, 13. Manage ITSCM process, Interpreting plans, test reports, etc. Communicate awareness on ITSCM, Integrate ITSCM within BCM (Business continuity management). 14. Establish measurement parameters, IT Security Management. Define IT security policies in conjunction with business requirements 15. Vendor Management (VM), drive effectiveness of VM Process. Review with Vendors on the SLA Metrics, Steer Service Reviews with customers and handle issues

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1.0 - 3.0 years

3 - 6 Lacs

Bengaluru

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About Rimigo Rimigo is on a mission to transform how Indians travel internationally. We provide end-to-end travel solutions from visas and flights to personalized itineraries and local experiences so travelers can enjoy a hassle-free and curated vacation. As a fast-growing travel startup, we re building a solid operational backbone, and finance is at the heart of it. Role Overview We re looking for a hands-on and detail-oriented Finance Associate who can take complete ownership of all finance-related activities at Rimigo. This is a critical role that will support business operations, ensure financial compliance, manage vendors, and help the leadership team with strategic decision-making. Key Responsibilities Financial Operations & Management Own all day-to-day finance functions including accounting, reconciliations, invoicing, and cash flow management Track budgets, forecast expenses, and provide reports to founders on burn and runway Ensure accuracy in financial reporting and MIS generation Compliance & Audits Manage statutory, internal, and tax audits Ensure timely compliance with GST, TDS, ROC filings, and other regulatory requirements Liaise with CA, legal, and regulatory advisors for timely filings and governance Vendor & Partner Management Handle contracts, payment terms, and invoicing with all vendors and service providers Ensure timely vendor payments and maintain clear financial documentation Bookkeeping & Accounting Work with external accountants or in-house tools to ensure proper bookkeeping Maintain updated records of financial transactions in line with accounting standards Strategic Finance Support Prepare monthly P&L, balance sheet, and cash flow statements Support in fundraising due diligence, investor reporting, and financial modeling when needed Qualifications & Skills 1 3 years of experience in finance, accounting, or related domains Strong understanding of Indian regulatory and tax environment (GST, TDS, ROC, etc.) Experience in startup or fast-paced environments preferred Excellent attention to detail, organization, and communication CA Inter / CA / MBA Finance is a plus What You ll Get Opportunity to work at the heart of a high-growth travel startup Ownership and autonomy to set up and streamline finance processes Work closely with founders and cross-functional teams A collaborative and fast-paced work culture

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2.0 - 3.0 years

3 - 7 Lacs

Bengaluru

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Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Carrier Operations Analyst (Registration) plays a vital role in supporting our business operations by overseeing a range of registration processes. This position is critical to ensuring regulatory compliance and enabling customer access to our suite of registration services. As a key member of the team, you will be responsible for onboarding customer traffic onto our platform, helping to streamline workflows and contributing to the overall effectiveness and efficiency of our operations. Your key responsibilities: Manage Registration Verifications: Oversee the end-to-end process of brand and use case registrations, ensuring compliance with carrier and regulatory requirements. Customer Onboarding and Compliance Checks: Process customer submissions for registrations, verifying documentation and use cases against carrier guidelines. Carrier and Supplier Coordination: Communicate directly with carrier partners and third-party providers to ensure timely resolution of registration-related issues. Customer Communication: Provide status updates, guidance and support to customers throughout the registration process. Cross-Functional Collaboration: Work with internal teams such as Support, Sales, Product, and Carrier Ops to align on requirements, troubleshoot blockers and coordinate project-specific registrations. Issue Troubleshooting: Investigate and resolve issues related to rejected or delayed registrations, working with both internal teams and external carriers. Documentation and Record-Keeping: Maintain accurate documentation of registration requirements, decisions, and process updates, including contributions to internal knowledge bases. Automation and Process Improvement: Identify and contribute to opportunities for automating or streamlining workflows to improve efficiency and consistency. Compliance Monitoring: Stay up-to-date on changing regulations and industry policies, ensuring our processes and documentation reflect current standards. Progress Reporting: Participate in internal meetings to provide updates on registration volumes, processing timelines and outstanding issues. What you ll bring 2 to 3 years of experience in operations or support roles, with a demonstrated ability to manage processes. Basic understanding of Telephony (e.g., Sender ID, OA, DLR) or a willingness to learn about telecommunications standards. Excellent written communication skills, with the ability to work effectively with internal and external stakeholders across multiple regions (AMEA, APAC, EMEA). A positive mindset, with the ability to go beyond simply following instructions and contribute proactively to improving processes. Strong proficiency in GSuite (Gmail, GDocs, GSheets, GSlides) or MSOffice equivalents. Familiarity with tools such as JIRA and Confluence for managing tasks and documentation. The ability to follow documentation meticulously. This includes the capacity to adhere to established guidelines and standards. Taking ownership of issues from identification through to resolution. This includes proactive problem-solving, clear communication, and accountability for delivering outcomes in a timely and effective manner. Benefits: In addition to exciting work and career advancement opportunities, we offer competitive pay and benefits, Attractive discretionary time off, Tuition reimbursement (Like certifications), You will have the chance to collaborate with a global team, working on challenging and impactful projects that shape the future of our telecommunications services There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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5.0 - 10.0 years

13 - 17 Lacs

Bengaluru

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Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. Job Description We are seeking a highly skilled and innovative Senior AI Engineer to join our growing team. In this role, you will lead the design, development, and deployment of AI-driven automation solutions, with a strong emphasis on Enterprise Conversational AI , Natural Language Understanding (NLU) , and IT/HR service automation platforms . You will work closely with cross-functional teams to build intelligent systems that enhance employee productivity, streamline support operations, and deliver exceptional user experiences. What You Will Do Design and implement AI/ML solutions for enterprise automation, focusing on ITSM, HR, and business operations. Develop and optimize conversational workflows using platforms like Moveworks, Aisera, or equivalent. Collaborate with product managers, data scientists, and engineers to define AI use cases and deliver scalable solutions. Integrate AI models with enterprise systems (e.g., Freshworks, ServiceNow, Workday, SAP S/4 HANA or ECC, Salesforce). Monitor and improve the performance of deployed AI solutions using analytics and user feedback. Stay current with advancements in AI/ML, NLP, and automation technologies. What You Bring Required: Bachelor s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. 5+ years of hands-on experience in AI/ML development, with a focus on NLP and automation. Proven experience with Moveworks , Aisera , Teneo , IBM Watson , Microsoft Power Virtual Agents or similar platforms. Strong programming skills in Python, JavaScript, or similar languages. Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). Experience with REST APIs, webhooks, enterprise integration patterns, LLMs (e.g., OpenAI, Cohere, Anthropic) and prompt engineering. Knowledge of ITIL processes and enterprise service management. Experience with analytics tools for measuring chatbot performance and user engagement. Certifications in AI/ML, cloud platforms, or automation tools. Benefits of Joining Albemarle Competitive compensation Comprehensive benefits package A diverse array of resources to support you professionally and personally. We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.

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2.0 - 7.0 years

5 - 10 Lacs

Bengaluru

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Join our team as the expert you are now and create your future. As a Senior Process Analyst, you will be involved in the full lifecycle of RCM. Responsibilities include working in RCM functions like EOB review, Payment Posting, Correspondence review, Bad Debt, Appeals process, Denial management and Account receivables. Strong analytical skills and typing speed is a must. Daily productivity targets to be met. Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role. JOB DETAILS: Good comm skills with neutral accent Good English Written and Listening skills Willing to work in US shift timings Net typing speed of 30 words per min & above with an accuracy rate of 90% + Good knowledge about MS Office tools Solve complex scope wise problems with little or no supervision from lead Interact with key stakeholders Develop in-depth knowledge of business processes facilitated by our software products Develop in-depth knowledge of operational processes around the scope of work. Troubleshoot deployment and environmental issues, resolve issues in a timely manner across multiple projects. QUALIFICATIONS: 2+ years of industry experience 2+ year Experience in relevant billing functions is a must Proficiency in Excel and typing is a must. Familiarity with Cerner applications and other related applications Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Graduate in Commerce, computer applications . Education/Certifications: Graduate Position Level Senior Analyst Country India

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2.0 - 7.0 years

7 - 8 Lacs

Noida, New Delhi, Pune

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Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Job Title: Contract Administrator Job Location: Pune/Noida-India Job Summary: As part of the LCS Contract Delivery Ops team, you will be responsible for booking and managing orders related to RA service offerings, serving as the primary point of contact for customers initiating order requests and related activities. You will report to the Team Lead TEAM LEAD - LCS, CONTRACTS DELIVERY OPS, and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Build processes in compliance with established SOPs and guidelines. Perform a wide variety of contract administration responsibilities for assigned team(s) globally. Works with proposal admins, delivery teams and regional stakeholders to ensure compliance in the service contracts business. Normally follows established procedures on routine work, requires instructions only on new assignments. Have exposure around audits and services contracts. Receives assignments in the form of goals with goals and the process by which to meet goals. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. Prior experience & Knowledge of SAP and IFS. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. Applies acquired job skills and company procedures to complete assigned tasks. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required. Use the various official tools available like MS Teams & outlook for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis. Interact with regional partners and proposal and billing teams to assure project/contract progress to meet customer requirements. Proficiency in MS Office and Quick base Application. The Essentials - You Will Have: Bachelors degree in science/ commerce/ business administration or equivalent. Minimum of 2+ years of experience in Business Operations. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect. Proven experience in business operations, with hands-on expertise in the order-to-cash domain and strong analytical & reporting capabilities. Exposure around audits and services contracts. Experience in creating detailed work instructions and process workflows. Strong continuous improvement mindset with a focus on operational efficiency. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-KV1

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1.0 - 6.0 years

6 Lacs

Bengaluru

Work from Office

Amazons vision is to enable customers globally to find, discover, and buy anything online. We are looking for a smart, creative, results-oriented Graphic designer with UI/UX design experience to be a part of planning and executing sale events for Amazon India. The successful candidate will be responsible for planning and executing best in class on-site and off-site designs for High Velocity Events (HVEs). This role is based in Bangalore. It is a full time contractual role. Design/UX/Usability fundamentals Experience developing new products and technologies at the concept level Good written and verbal communication; ability to explain complex concepts and designs to colleagues across disciplines Experience in communicating with end users to collect requirements, describe product features and refine technical designs Diploma/Degree PUC Certificate 1+ years of data-driven business operations processes experience

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2.0 - 6.0 years

6 - 11 Lacs

Mumbai

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Mahindra & Mahindra Limited. is looking for Sr. Manager - PMO to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

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8.0 - 16.0 years

7 - 8 Lacs

Hyderabad

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Cushman Wakefield is looking for Manager - Security to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

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5.0 - 8.0 years

11 - 16 Lacs

Mumbai

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Deloitte is looking for Manager | Sales Alliance | Mumbai - Commerz III | NAT:Clients to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

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18.0 - 20.0 years

17 - 19 Lacs

Gurugram

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The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Manager supports key processes for a portfolio of accounts reporting to the Operations Head Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

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3.0 - 7.0 years

13 - 17 Lacs

Hyderabad

Work from Office

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerceAre you an experienced, entrepreneurial leader with a strong work ethicIf yes, this opportunity will appeal to you. At Amazon, were working to be the most customer-centric company on earth, providing safe and authentic products to our customers by safeguarding Amazon s global marketplaces. Amazons Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high judgement decision making where we cannot apply automation. We are looking for a Product Compliance Associate to join the POE program. This individual will be required to validate, review and deep dive investigations and products, to ensure that customers receive authentic and safe products in the condition they expected, ensuring a trusted shopping experience on Amazon. The right person for this role is someone with strong judgment, Ownership, Bias for Action, and attention to detail someone who can deliver results in a fast-paced, highly ambiguous environment and identify and drive long-term solutions. This person will play a key role in identifying stake-holder concerns, identifying defects, pulling data, analyzing trends and providing the best solution and way forward. Being able to identify patterns in defects, ability to deep dive sellers, handle escalations and an eye for detail will make you successful at this job. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience in data-driven business operations processes Analytical skills Deep dive skill Familiar with SQL querying

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2.0 - 8.0 years

11 - 16 Lacs

Chennai

Work from Office

As a Business Analyst for Gen AI, you will play a crucial role in bridging the gap between business needs and technological solutions. You will work with cross-functional teams to identify opportunities where artificial intelligence and data-driven insights can enhance business processes and decision-making. Your primary responsibilities will include: Responsibilities: Collaborate with business stakeholders to gather and document requirements for AI-driven projects and initiatives. Analyze and interpret data to extract actionable insights and identify opportunities for AI integration. Work with data scientists and developers to design AI and machine learning solutions that align with business goals. Manage and oversee AI projects from conception to implementation, ensuring timely delivery and meeting project objectives. Establish and enforce data governance best practices to ensure data quality and compliance with regulations. Identify inefficiencies in current business processes and propose AI-driven improvements. Communicate project progress and findings to stakeholders, including non-technical team members. Create comprehensive documentation of project requirements, processes, and outcomes. Conduct testing and validation of AI models to ensure accuracy and reliability. Stay updated with industry trends and advancements in AI and data analytics to suggest innovative solutions. Skillset Requirements: Proficiency in data analysis tools and techniques, including data visualization and statistical analysis. Strong understanding of AI and machine learning concepts and their practical applications. Excellent verbal and written communication skills to bridge the gap between technical and non-technical stakeholders. Experience in project management methodologies and tools. Familiarity with programming languages such as Python, and data manipulation libraries (e.g., Pandas). Understanding of the specific industry or domain in which the AI solutions will be implemented. Strong problem-solving skills to identify business challenges and propose AI-driven solutions. Ability to adapt to rapidly changing technology and business environments. Knowledge of ethical considerations related to AI and data privacy. Collaborative mindset to work effectively with cross-functional teams. Understanding of business operations, objectives, and strategies. Education and Experience: Bachelors degree in a relevant field (e.g., Business, Computer Science, Data Science). Previous experience as a Business Analyst or similar role, preferably in AI or data-drive

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13.0 - 18.0 years

13 - 17 Lacs

Mumbai

Work from Office

MAIN PURPOSE OF ROLE Develop, implement and improve the operational processes to increase Business Managers effectiveness and sales force productivity. Work with the Sales Force Effectiveness (SFE) Manager to ensure the effective deployment of resources and tools to support the effective execution and pull-through of the sales management process through-out the sales organization. MAIN RESPONSIBILITIES Individual contributor with comprehensive knowledge in the specific area. Ability to execute highly complex or specialized projects. Adapts precedent and may make significant departures from traditional approaches to develop solutions. Responsible for planning, developing and delivering programs, for example sales force effectiveness training, on-the job-training or sales employee inductions. Activities include analysing operational processes and developing programs to address them, evaluating third party providers, developing materials, and managing the effective deployment of resources and tools. QUALIFICATIONS Education Education Level Associates Degree ( 13 years) Experience/Background Experience Details Minimum 4 years JOB FAMILY: Sales Support & Administration DIVISION: APOC Point of Care LOCATION: India > Mumbai : BKC Building t

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2.0 - 7.0 years

4 - 7 Lacs

Noida, New Delhi, Pune

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Job Title: Contract Administrator Job Location: Pune/Noida-India Job Summary: As part of the LCS Contract Delivery Ops team, you will be responsible for booking and managing orders related to RA service offerings, serving as the primary point of contact for customers initiating order requests and related activities. You will report to the Team Lead TEAM LEAD - LCS, CONTRACTS DELIVERY OPS, and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Build processes in compliance with established SOPs and guidelines. Perform a wide variety of contract administration responsibilities for assigned team(s) globally. Works with proposal admins, delivery teams and regional stakeholders to ensure compliance in the service contracts business. Normally follows established procedures on routine work, requires instructions only on new assignments. Have exposure around audits and services contracts. Receives assignments in the form of goals with goals and the process by which to meet goals. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. Prior experience & Knowledge of SAP and IFS. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. Applies acquired job skills and company procedures to complete assigned tasks. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required. Use the various official tools available like MS Teams & outlook for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis. Interact with regional partners and proposal and billing teams to assure project/contract progress to meet customer requirements. Proficiency in MS Office and Quick base Application. The Essentials - You Will Have: Bachelors degree in science/ commerce/ business administration or equivalent. Minimum of 2+ years of experience in Business Operations. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect. Proven experience in business operations, with hands-on expertise in the order-to-cash domain and strong analytical & reporting capabilities. Exposure around audits and services contracts. Experience in creating detailed work instructions and process workflows. Strong continuous improvement mindset with a focus on operational efficiency. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-KV1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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5.0 - 10.0 years

50 - 55 Lacs

Bengaluru

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The Sr. Program Manager leads programs and products designed to improve seller experience and address program gaps while driving continuous improvement and identifying areas for expanded services. This role focuses on facilitating growth through scalability and sustainability to keep pace with Amazons overall growth, and may include leading small teams of direct reports. Build and drive detailed roadmaps incorporating technical, operational tasks, workstreams and stakeholder alignments Develop and maintain project plans, identify resource needs, and manage project schedules while collaborating across teams Drive awareness and communications strategies to foster a safer, more secure, and resilient workplace Conceptualise, benchmark and calculate promotion goals, reward models, adoption metrics and estimated profitability Lead program approval processes with leadership, Finance and Legal teams Create and implement go-to-market initiatives to drive seller awareness and adoption A day in the life The role involves setting up and managing short-term monetary incentives to drive seller behavior changes and adoption of specific high value actions. Each day includes working with business teams to create, approve and release customized time-bound promotions that align with key business goals. About the team The IN Seller Success & Enablement (IN SSE) team is dedicated to identifying, retaining and accelerating success for high-potential sellers through scalable programmatic and product interventions. The team employs scalable efforts across multiple areas including customer inputs like selection expansion and speed, event performance through deals and marketing, seller engagement via third-party services and communication channels, and program/product go-to-market adoption. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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2.0 - 5.0 years

5 - 9 Lacs

Chennai

Work from Office

This job description outlines the role of someone on an Agile internal control team at Ford Motor Company. The core responsibilities revolve around identifying and mitigating risks, ensuring compliance, and improving internal processes. This involves a blend of hands-on control testing, analysis, communication, and project management. The individual will use "Smart reviews" (likely a proprietary methodology) to assess processes, pinpoint weaknesses, and suggest improvements. Theyll work across different departments and globally, collaborating to implement solutions and keep documentation (process narratives and risk control matrices) up-to-date CA, ICWA, CIA with 2-5 years of experience Should have experience in performing control testing Ability to work with cross functional teams at different time zones Quick learner with curious mind Good in presentation skills, communication/ Coordination skills Have continuous improvement mind set Independently coordinate and lead initiative Ability to meet tight deadlines Part of an Agile Internal Control team performing various Internal Control activities Execute Smart reviews to identify control gaps / process efficiencies Perform control testing centrally for entire Ford Motor Company Articulate the issues in a clear and concise manner to customers or relevant stakeholders Execute Smart reviews on business processes to ensure compliance with the company s principles, practices, plans, and processes. Leading the development and execution of necessary remediation by working cross-functionally with local management and business operations, Updating process narratives and risk control matrices (RCM) to reflect current processes. Collaborating with local and global functions in respective time zone to evaluate effectives of controls Identify the gap against existing control / policy and articulate the issue clearly to the customers Conceptualise and execute innovative control initiatives from IC Centre of Excellence

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