Business Operations

Role & responsibilities

You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities:

• Providing excellent customer service as a first point of contact for general enquiries
• Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc.
• Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently.
• Assisting global Sales Team / Account Managers with production of documents as part of the sales process (quotations, license agreements etc.).
• Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary.
• Processing software sales orders including logging Purchase Orders, generating orders and invoices.
• Working with our Client Relationship Management system to accurately process orders, track licenses and manage support cases.
• Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service.
• This role requires working shifts that align with UK business hours (3 days per week) to support operational coverage.

Preferred candidate profile

Essential skills and experience

• (At least 3 years) experience in an order processing or customer service environment
• Excellent professional customer services skills and orientation
• Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred)
• Excellent communication and writing skills
• Excellent interpersonal and time management skills
• Demonstrated organisational and analytical skills
• Ability and willingness to perform in fast paced, rapidly changing environment

Microsoft Office experience essential