Business Manager

Job Description

Role & responsibilities The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills Client handling and application of Tele-sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills Data Interpretation & Reports Management Experience and Educations 80%+ marks in 10th and 12th MBA with 4-5 yrs. of experience in Sales / Servicing / Retention Preference for candidates with Team handling experience of 10+ individuals (at-least 2yr+ experience