Business Manager DTH-Udaipur, Tripura-Silchar

As a Territory Manager at Airtel, you will be at the forefront of the business in an entire territory, responsible for driving sales and end-to-end customer service. Your role will involve increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Engaging with partners and fostering business relationships to enhance the DTH business will be a key aspect of your responsibilities. You will be reporting to the Area Manager for larger circles or the Circle Head for smaller circles. Your role will involve optimizing the sales and distribution network to enhance market penetration, ensuring a robust channel presence, and strengthening the distribution ecosystem. Maintaining brand visibility through organized merchandising activities and managing adequate stock levels within the territory will be crucial. Enhancing the overall customer experience, satisfaction, and issue resolution will be a key focus. You will implement processes to improve customer experience, maintain recharge options availability, and support customer upgrades. Compliance with policies and processes, timely closure of service requests, and handling complaints escalations will also be part of your responsibilities. Managing and expanding the retailer network, forming partnerships, and training retailers/distributors to strengthen the DTH business will be essential for stakeholder management. You will also need to optimize processes, identify techniques to enhance customer experience, and maintain industry best practices for service efficiency. Leading the territory team, updating their knowledge base, coordinating between cluster managers, and managing the team responsible for installations, servicing, and repairs will be part of your people management responsibilities. Collaborating with central functions such as marketing, finance, and HR to ensure alignment with broader company policies will also be crucial. To qualify for this role, you should have a full-time graduate degree, with an MBA being optional, and 1-3 years of experience in channel sales. Proficiency in sales and marketing techniques, basic knowledge of MS Office tools, and leadership competencies such as customer obsession, collaboration, ownership mindset, learning agility, navigating change, and execution excellence will be key to success in this role.,