Business Manager

Role & responsibilities

• Leader of a functional unit typically manages 10 - 15 employees which includes Recruitment Relationship Managers, Senior RRMs and Lead RRMs roles.

• Communicating the process and benefits ofthe solution to key stakeholders, including changesin process, new initiatives/ projects, and additional service offerings.

• Analyzing and communicating recruitment trends, results, and insights (business unit, client, and external market) to drive future recruitment activity, improve compliance and reduce risk.

• Monitoring the delivery of recruitment services in accordance with the AGS Way, ensuring seamless delivery between the onsite and offshore resources.

• Ensuring the team is fully briefed on the contractual recruitment delivery process to include inscope activities, SLAs, mandatory recruitment activity stages and team responsibilities.

• Developing an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and an articulated engagement plan per role type.

• Managing relationships with third party service providers as assigned.

• Representing the client brand in the market to attract and retain talent, developing a reputation of recruitment best practice/employer of choice.

• Monitoring service delivery against contractual terms and manage out of scope service requests and provide support for proposal management where appropriate.

• Recruiting, inducting and training new team members where and when required.

• Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised. Coaching andmentoring, asrequired spend fluctuations by business unit to provide direction to respective stakeholders on strategic workforce planning and performance management opportunities

• Drive core Talent Development, Talent Management, Employee Experience, and Diversity and Inclusion initiatives with executive stakeholders

Preferred candidate profile

• 10+ years of recruitment experience working in BFSI/Financial captive centers.

• Thorough understanding of end-to-end recruitment process methodology within the staffing industry or Corporate HR, preferably at a global organization

• A high level of experience working in a leadership role for a recruitment solution, ideally within the RPO environment

• Successful experience managing multiple searches and stakeholders, at different stages of the recruitment lifecycle at the same time

• Strong written and verbal/presentation skills

• Ability to interpret data from a variety of internal and external source and predict trends.

• Degree educated or equivalent is highly desirable. Bachelors degree preferred.

• Experience working with global/offshore sourcing models preferred