Business Development Manager/CRM

Minimum 12-15 years in Client coordination, project management, Commercial coordination in similar industry with strong acumen in commercial (CRM) aspects of the business.

Post-graduation in business management (MBA) & Sales/ Marketing will be preferred.

• Experience in coal logistics or related sectors such as CHP, Power, Energy is highly desirable.
• Strong understanding of CRM (Client relationship Management) principles, methodologies, and technologies.
• Ability to manage multiple government & private projects concurrently.
• Ability to liaise with power clients, project managers and technical team leaders.
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
• Willingness to travel for site visits, meetings, or conferences related to project execution.
• Team Management Skills
• Decision Making Skills
• Strong presentation and business analysis skills.

Communication skills and other Management skills.

Job Purpose

CRM (Client Relationship Management) typically revolves around managing and enhancing relationships with clients to drive business growth and ensure client satisfaction.

To identify, develop and manage strategic business opportunities with clients in government as well as private sector.

• Key Responsibilities

• Build and maintain strong, trusting relationships with clients in the Coal & Power industry.

• Understand client requirements, preferences, and objectives related to coal logistics, and proactively identify opportunities to add value and meet their goals.
• Serve as the main point of contact for assigned client accounts, communicating regularly to provide updates, address concerns, and gather feedback.
• Monitor key performance indicators (KPIs) such as on-time delivery, inventory levels, and transportation costs, and take proactive measures to address any issues or concerns.
• Managing strong relationships with Maintaining close Liaison, Correspondence and Communication with Business counterparts with regards to the requirements.
• Coordination with multiple internal stakeholders for fulfilment of commercial contractual arrangements.
• Conducting market research and identifying potential clients.
• Assist with drafting business plans, value proposition, presentations, reference material, and other documents as required.
• Post-graduation in business management (MBA) & Sales/ Marketing will be preferred.