Business Development Manager

Role & responsibilities

Key Responsibilities:

1. Strengthen UK-Led Corporate Engagement

• Act as the local engagement lead for India delivery centres of employers with existing relationships in the UK.
• Align all regional activity with UK BD priorities and employer plans.
• Support implementation of services agreed through UK-led negotiations.

2. Build Targeted Relationships Across India

• Maintain strong relationships within key regions (Mumbai, Pune, Bangalore, Chennai, Delhi).
• Identify local capability needs and opportunities to increase uptake of qualifications, training, and membership.
• Ensure consistent, high-quality engagement with employers and stakeholders.

3. Prepare for Future Market Expansion

• Map and initiate early engagement with large outsourcing providers not yet connected with (e.g., TCS, Infosys).
• Identify potential influence points for future collaboration and long-term opportunity.
• emerging market potential as offshore delivery evolves.

4. Deliver an Effective Engagement Model

• Use a blended model of virtual meetings and regular in-person visits to key hubs.
• Manage travel and activity efficiently and within agreed budgets.

5. Provide Market Insight & Intelligence

• Track developments in India-based UK pensions delivery and employer needs.
• Share timely insights to inform UK strategy, forecasting, and proposition development.
• Highlight risks, opportunities, and shifts in employer behaviour.

6. Support Membership, Training & Qualification Uptake

• Deliver targeted outreach aligned with UK-led programmes.
• Facilitate webinars, awareness sessions, and employer briefings.
• Guide individuals and employers

7. Support Regional Events & Engagement

• Assist with delivery of UK-led events and local engagement activities.
• Provide on-the-ground support where valuable to member or employer engagement.

Strong and consistent engagement with India delivery centres of UK-partner employers.

• Increased operational-level awareness and adoption of services.
• Clear contribution to commercially meaningful outcomes via India-linked activity.
• High-quality market insight provided to UK teams.
• Regular engagement across priority India regions within agreed budgets.
• Early relationship development with large outsourcing providers for long-term opportunity.
• Effective collaboration with UK BD, Membership, Qualifications, and Marketing teams.

Person Specification

Essential

• Strong relationship management experience within financial services, outsourcing, professional services, or capability development.
• Demonstrated ability to work with multinational organisations and support UK-led programmes from India.
• Ability to operate autonomously within a lean, engagement-focused model.
• Excellent communication skills and the ability to build credibility quickly.
• Strong analytical capability to provide actionable intelligence to UK leadership.
• Proactive, adaptable, and engagement-driven mindset.

Desirable

• Understanding of the UK pensions sector or adjacent financial services.
• Experience with outsourcing providers delivering services for UK markets.
• Familiarity with membership bodies or professional qualification frameworks.
• Existing networks within major India delivery hubs.

Personal Attributes & Competencies

• Professional Conduct: Upholds \
• standards as a professional body.
• Growth Mindset: Forward-thinking, proactive, and open to learning.
• Collaboration: Works respectfully and effectively with UK colleagues and stakeholders.
• Relationship Management: Builds trusted, long-term relationships.
• Commercial Awareness: Prioritises value and sustainable opportunity.
• Communication: Clear, confident, and credible.
• Adaptability: Comfortable with change and independent working.
• Organisation: Manages travel, engagements, and workload efficiently.

Working Model

• Location: India-based role with regular travel across key hubs.
• Working Pattern: Primarily remote, with proactive in-person employer engagement wherever
• Performance Bonus: Eligibility for a performance-related bonus, agreed at point of employment.
• Hours: When not engaged in in-person employer meetings, the role will typically work within UK business hours (afternoon to late evening India time).
• Reporting: Reports to the Chief Customer Officer (UK).
• Travel Expectations: Regular monthly regional travel, delivered efficiently and within budget.
• Contract Type: Permanent, subject to local employment regulations.