Key Account Manager (only Female)

Job Description

1. Client Relationship Management - Build and maintain strong, trust-based relationships with key clients. - Understand clients' business objectives, challenges, and priorities. - Regularly communicate with clients to assess satisfaction levels and identify opportunities for improvement. - Serve as the primary point of contact for all client inquiries, concerns, and escalations. 2. Account Development - Develop strategic account plans to maximize client retention and growth. - Collaborate with internal teams to tailor solutions to meet clients' evolving needs. - Conduct regular business reviews with clients to address concerns, identify challenges and create solutions. 3. TAT Management - Establish and enforce service level agreements (SLAs) with clients to ensure timely delivery of services. - Monitor key process performance and take proactive measures to address any deviations from agreed-upon timelines. - Work closely with operations teams to streamline processes and improve efficiency. 4. Issue Resolution: - - Address client issues and concerns promptly and effectively. - - Investigate root causes of issues and implement corrective actions to prevent recurrence. - - Serve as an advocate for clients within the organization, ensuring their needs are prioritized and accounts.