Job
Description
Job Role Manager Business Continuity OUR COMPANY AGS Health, LLC (AGS) along with its affiliate AGS Health Private Limited (together referred to as AGS Health), is a technology-enabled Revenue Cycle Management (RCM) company that provides financial clearance, medical billing, coding, prior authorisation, accounts receivable management and clinical administrative services to large health systems, hospitals, physicians and other healthcare providers across various states in the US. AGS Health has ~15,000 employees across multiple cities in India, Philippines, Mexico and the US. POSITION SUMMARY AGS Health is looking for highly organized and detail-oriented Manager for Business Continuity. The Business Continuity Manager is responsible for ensuring resilient operations and service continuity for business processes by developing, implementing, and maintaining robust Business Continuity (BC) (and Disaster Recovery (DR)) plans . The role involves business impact analysis (BIA), risk assessment, business disruption/crisis response coordination, and compliance management . The candidate will collaborate with Technology, Operations, Administration, Human Resources, Cybersecurity, Compliance, Workforce Management, Legal, Finance and Customer success teams to mitigate disruptions and maintain service level agreements (SLAs). PRIMARY RESPONSIBILITES Business Continuity Planning & Execution Develop/Enhance, implement, and update Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) aligned with organizational objectives and client expectations. Conduct Business Impact Analysis (BIA): Identify critical business processes across multiple delivery centers. Assess dependencies on technology, infrastructure, third-party vendors, and workforce. Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) based on operational and client needs. Prioritize essential services to ensure minimum disruption during an incident. Work Area Recovery (WAR) & Alternate Site Planning: Identify alternative delivery sites and remote work arrangements for operational resilience. Ensure implementation of failover mechanisms for IT systems, communication platforms, and workforce redeployment. Establish cross-training for key personnel to ensure operational redundancy. Ensure alignment with IT Disaster Recovery (IT-DR) strategy: Work closely with IT teams to define DR strategies, data backup policies, and cloud failover solutions. Coordinate with Technology / cybersecurity teams to strengthen resilience against cyberattacks, ransomware, and data breaches . Ensure alignment with Facilities department on site readiness strategy: Work closely with facilities/administration team to define and allocate BCP ready seats, alert system on weather forecasts, logistics management, call tree simulations etc. 2. Risk Assessment & Crisis Management Identify potential risks affecting business operations: Cyber threats, IT failures, pandemic-related disruptions, natural disasters, civil unrest, and vendor/service provider failures. Develop risk mitigation strategies: Implement redundancies in IT and physical infrastructure, cloud services, and telecom networks. Ensure workforce continuity plans, including hybrid work models and redundancy options . Coordinate crisis response efforts: Activate incident response protocols in coordination with BCP Coordinators and/or Crisis Management Teams (CMT). Maintain call trees and emergency notification systems for real-time response. Conduct post-incident analysis and provide recommendations for continuous improvement. 3. Testing, Training & Awareness Plan and execute BCP/DR drills, including: Tabletop exercises: Simulate cyberattacks, IT failures, or physical site disruptions. Failover testing: Validate data backup and recovery capabilities. Workforce recovery tests: Test alternative worksite readiness and remote work scenarios. Call tree activation: Ensure emergency contacts and escalation protocols are functional. Employee Awareness & Training: Conduct BCP training for team members, leaders, and senior management. Ensure key personnel understand their roles in crisis response. 4. Compliance & Documentation Ensure adherence to industry and regulatory compliance, including: ISO 22301 (Business Continuity Management System BCMS). HIPAA or other client-specific regulatory requirements. IT security and resilience frameworks such as NIST. Maintain updated documentation: BCP policies and procedures. Business continuity related documentation Business continuity plans, Business continuity strategies and solutions, Business continuity monitor and measure, Business continuity objectives, Business continuity exercise program, and Recovery procedures. Risk assessment and business impact analysis reports. Training records, Incident logs, test reports, and continuous improvement action plans. Support internal/external audits and client reviews: Provide evidence of compliance with BCP standards and contractual obligations. Participate in customer audits. Ensure relevant actions are implemented without delay for audit findings, if reported QUALIFICATIONS Minimum bachelors degree in IT/Computer Science. Overall experience of 7 to 10 years, post qualification, in which Minimum 3 to 5 years experience in handling business continuity related activities Establish, Implement, Monitor, Measure, Improve, and Act Certifications : ISO 22301 Lead Implementer / Lead Auditor CBCP (Certified Business Continuity Professional) MBCP (Master Business Continuity Professional) (preferred but not mandatory) ITIL / NIST Cybersecurity certifications (preferred but not mandatory) Prior experience in BCP/DR management for a BPO, shared services, or ITES firm is an advantage. COMPETENCIES, SKILLS, AND OTHER REQUISITES Strong conceptual knowledge of business continuity for ITES/BPO operations , including IT resilience, hybrid work models, and geo-redundancy. Experience in conducting Business Impact Analysis (BIA), Risk Assessment, Business continuity exercises/drills and Crisis Response Planning . Familiarity with ISO 22301 and related family of standards, NIST, HIPAA and other country-specific regulatory requirements for business continuity. Understanding of cyber resilience strategies (IT disaster recovery, cloud failover, data backup, and security). Experience in interpreting client contractual obligations regarding uptime, SLA compliance, and incident management . PREFERRED SKILLS Strong stakeholder coordination, problem-solving, time management, documentation, presentation and communication skills. JOB LOCATION Chennai COMPENSATION Commensurate with experience and as per market standards. AGS Health provides equal employment opportunity for all. We comply with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This includes, and is not limited to discrimination based on age, race, color, gender, national origin, religion, creed, disability, sexual orientation, gender identity, marital status, citizenship status and any other protected by applicable law. This is applicable to all employee actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. We are passionate about maintaining a diverse and inclusive workplace. We strive to empower progress and innovation by creating a respectful and environment. Creating an inclusive workplace is a priority for us! agshealth.com | 202 629-4100 1
