Business Communication Specialist & QA

Job Title: Quality Analyst cum Business Communication Specialist

Location: Hyderabad Department: IT

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Role Overview:

We are seeking a highly detail-oriented and articulate professional to join our team as a Quality Analyst cum Business Communication Specialist. The role is a hybrid of ensuring process excellence through quality monitoring and driving effective business communication across stakeholders. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to improving both operational performance and engagement.

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Key Responsibilities:

Quality Analyst Responsibilities:

• Monitor and evaluate process deliverables for accuracy, compliance, and quality standards.
• Perform audits and prepare quality reports with actionable insights.
• Identify gaps, recurring issues, and recommend process improvements.
• Track key quality metrics and ensure alignment with SLAs and organizational standards.
• Partner with operations teams to implement corrective and preventive actions.
• Conduct regular training and feedback sessions to drive quality awareness.

Business Communication Responsibilities:

• Draft, edit, and proofread business communications, newsletters, reports, and presentations.
• Ensure consistent messaging, tone, and style across internal and external communication.
• Support leadership in preparing impactful communication for business reviews, stakeholder updates, and organizational announcements.
• Collaborate with cross-functional teams to gather information and transform it into clear, concise, and engaging content.
• Maintain and update communication materials, templates, and repositories.
• Contribute to employee engagement through structured, transparent communication.

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Required Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word).
• Familiarity with quality management tools, reporting dashboards, and audit frameworks.
• Ability to translate data insights into business-friendly narratives.
• Detail-oriented, organized, and able to manage multiple priorities.
• Collaborative mindset with stakeholder management skills.

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Qualifications:

• Bachelors degree in Business Administration, Communications, Quality Management, or related field.
• 5–7 years of experience in a quality analyst, communication specialist, or hybrid role.
• Experience in IT/ITES, BPO, or service industry preferred.