Job
Description
About The Role
Project Role :Business Architect
Project Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :ServiceNow
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Key Responsibilities?¢Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements, ensuring measurable business outcomes.?¢Define and enforce architecture standards, governance, and compliance for AI features, including security and observability.?¢Shape client strategy:lead discovery workshops, define AI roadmaps, and align solutions with business priorities.?¢Drive innovation agenda by introducing advanced GenAI and agentic patterns into ServiceNow workflows.?¢Mentor and manage cross-functional teams, fostering a product mindset and engineering excellence.?¢Partner with leadership to scale AI adoption, manage risks, and ensure sustainable delivery models.Qualifications & Skills?¢Advanced expertise in ServiceNow architecture (App Engine, Flow Designer, IntegrationHub, Scoped Apps).?¢Strong proficiency in Virtual Agent, AI Search optimization, and Now Assist configuration.?¢Deep understanding of LLM integration, prompt engineering, and evaluation frameworks.?¢Knowledge of agentic design patterns, orchestration frameworks, and RAG/vector search concepts.?¢Familiarity with Azure OpenAI, AWS/GCP AI services, and enterprise-grade observability for AI models.?¢Ability to implement Responsible AI practices, governance, and compliance standards.?¢Skilled in integration patterns (REST/SOAP), MID Server, and secure authentication (OAuth, SAML).Managerial & Leadership Skills?¢Proven ability to lead and manage delivery teams in agile environments.?¢Strong stakeholder management and client-facing communication skills.?¢Capability to drive innovation, influence decision-making, and manage change.?¢Strategic thinking with a product mindset.?¢Excellent communication and negotiation skills.?¢Ability to inspire and coach teams toward high performance.?¢Adaptability and resilience in complex client environments. Qualification 15 years full time education
