Business Analytics Lead Analyst

Job Description

The job profile for this position is Business Analytics Lead Analyst. The Customer Experience Operations Enablement Analytics organization offers solutions that provide data, reporting, and actionable insights to internal/external business partners to improve customer experience, reduce cost, measure business performance, and inform business decisions. The Business Analytics Lead Analyst will be responsible for dashboard and report creation as well as the ability to pull data to meet adhoc measurement needs. The individual will be able to create prototypes of reporting needs, and support manual report/scorecard creation where needed when automated dashboards are not feasible . The analytics lead analyst will be comfortable working directly with the Operations teams to learn about their process and where the data and reporting fits in. Looking for candidates that can work directly with operations team members to understand requirements and do their own development and testing. Responsibilities Include: Using SQL to write queries to answer questions and perform ETL tasks to create datasets. Utilizing Tableau or other similar Data Visualization tools to automate scorecards and reports Using Business Intelligence tools to create self-service reporting for business partners. Conducting self-driven data exploration and documentation of tables, schemas, and tests. Using SQL to query data structures to help inform our business partners. Examining and interpreting the data to discover the weaknesses and identify the root causes Completing ad hoc requests for business partners data needs. Identifying and implementing automation to consolidate similar or repeated ad hoc requests. Understanding business needs to better inform reporting and analytics duties. Giving guidance on any recurring problems or issues Completing proposals in cooperation and conjunction with experts on the subject (SME). Refactoring reporting to enhance performance, provide deeper insight, and answer questions. Updating project documents as well as status reports. Qualifications: Required experience: 5 -8 years of relevant analytics experience with focus on Proficiency with Structured Query Language (SQL) and Oracle. Experience with Business Intelligence Software (Tableau, PowerBI , Looker, etc.) 3-5 years of experience with: Scripting language (Python, Powershell , VBA). Big Data Platforms (Databricks, Hadoop, AWS). Excellent verbal, written and interpersonal communication skills a must . Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must . Analytical mind with outstanding ability to collect and analyze data. Expertise in contact center or workforce planning operations preferred. Proficiency in Agile practices (Jira) preferred. About Evernorth Health Services