Business Analyst (UK pensions and retirements)

Key Responsibilities:

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

•             Drive the development of business requirements and the shaping of the client solution
•             Analyse key Insurance business processes, Designing and developing digital process and  customer journeys
•             Identifying opportunities for automation, control improvement and simplification , automation solutions to drive self service and straight through processing
•             Supporting the development of discrete automation solutions (working alongside technical solution leads)
•             Collaborating with business stakeholders and Wipro technical design / development teams to deliver end to end process improvement / digitisation
•             Working with business and design stakeholders to define potential benefits release from digital solutions
•                 Lead and guide a team of BA's on the transformation programme
•             Development of thought leadership and go to market collateral as lead of our Digital Policy Administration proposition (majority of remaining 10% of role)
•             Support the development of the Insurance Domain Consulting team through various practice development activities

Mandatory Skills:

Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

•             Significant Customer Services Transformation experience (multiple projects)
•             Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
•             Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies
•             Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)
•             Strong project management and stakeholder communication skills
•             Exposure to digital and platform technologies in the UK Savings & Retirement
•             Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

Desirable skills:

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)

•             Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
•             Knowledge and experience of Low / No-Code platforms (e.g. Appian)
•             Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

  Role & responsibilities

Preferred candidate profile